Maricruz Hernandez
6135 Sw Marco Ave
Summary
Dynamic sales professional with a proven track record at Tile and Carpet World, excelling in customer engagement and relationship building. Skilled in conflict resolution and inventory management, I enhance customer satisfaction and drive repeat business through effective communication and product knowledge. Committed to delivering exceptional service and achieving sales goals.
Overview
6
6
years of professional experience
Work History
Sales Associate/Coordinator/Claims Manager
Tile and Carpet World
Port Charlotte, FL
09.2022 - Current
- Assisted customers in selecting flooring options, enhancing satisfaction and product knowledge.
- Oversaw inventory management, ensuring timely restocking inventory.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Demonstrated product features to clients, boosting engagement during sales presentations.
- Participated in training sessions to improve product knowledge and sales techniques.
- Conducted market research on competitor offerings, informing pricing strategies and promotions.
- Built relationships with customers to encourage repeat
- Coordinate project activities between clients and installation teams to ensure timely completion of all jobs
Cashier/Server
El Charro Mexican Restaurant
Arcadia, FL
10.2019 - 07.2022
- Maintained cleanliness and organization of dining and service areas.
- Handled cash, credit, and gift card payments accurately to ensure financial integrity.
- Trained new employees on register operations and customer service standards.
- Monitored inventory levels of supplies, alerting management for timely replenishment needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Receptionist
Comfort Inn & Suites
Port Charlotte, FL
01.2022 - 04.2022
- Greeted and registered guests, ensuring smooth check-in and check-out processes
- Managed phone inquiries, providing information about services and addressing guest concerns
- Assisted with billing inquiries, processing payments efficiently
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
High School Diploma -
Desoto County High School
Arcadia, FLSkills
- Multi-tasking strength
- Relationship building
- Teamwork and collaboration
- Conflict resolution
- Order processing
- Meditating Warranty claims
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate/Coordinator/Claims Manager
Tile and Carpet World
09.2022 - Current
Receptionist
Comfort Inn & Suites
01.2022 - 04.2022
Cashier/Server
El Charro Mexican Restaurant
10.2019 - 07.2022
High School Diploma -
Desoto County High School