Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Maricruz Ramirez

Fort Worth,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

Packer and Sorter

Amazon
11.2023 - Current
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Improved team collaboration through effective communication and coordination with coworkers.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Sales Associate

Sam's Furniture & Appliances
06.2015 - 03.2021
  • My previous employer was a sales associate and I enjoyed interacting with people and improving their knowledge in the merchandise they are interested in
  • I have great communicating skills and provide excellent customer service
  • I do have knowledge in working with computers and providing customers with different financing options that can help them build or repair their credit depending on what they are wanting done
  • I also did material and merchandise handling with our clearance inventory and updated the new numbers and prices on the items to be filed correctly.

Cashier/Customer Service

AMC Palace 9 Theatres
11.2011 - 03.2015
  • While working for the theater, I worked in cashier, usher, concessions, box office, guest services, and marketing.

Education

Tarrant County College

Haltom High School
01.2013

Skills

  • Customer Relations
  • Customer Service Skills
  • Marketing
  • Finance
  • Cashier
  • Labeling
  • Product Packaging
  • Product Organization
  • Reading Comprehension
  • Barcode Scanners
  • Load Planning
  • Problem-solving abilities
  • Shipping and receiving
  • Product Knowledge
  • Paperwork Processing
  • Scheduling
  • Data Collection
  • Data Entry

Additional Information

I am a dedicated employee motivated to maintain customer satisfaction and contribute to company success. I have many acquired skills and 12 years of work experience. Outside of work I like to keep busy by volunteering to help better the community. I am an outgoing person and can use that to my advantage when starting a new workplace so I can better understand the work environment and meet new people.

Timeline

Packer and Sorter

Amazon
11.2023 - Current

Sales Associate

Sam's Furniture & Appliances
06.2015 - 03.2021

Cashier/Customer Service

AMC Palace 9 Theatres
11.2011 - 03.2015

Tarrant County College

Haltom High School

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Maricruz Ramirez