Mariday Guerrero
Jersey City,NJ
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. 6+ years of experience by achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
8
8
years of professional experience
Work History
Manager
Taqueria Downtown
236 Grove St
05.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server
Mad Dog & Beans Mexican Cantina
83 Pearl St New York, NY 10004
01.2017 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server Shift Leader
Mad Dog & Beans Mexican Cantina
83 Pearl St, New York, NY 10004
09.2019 - 12.2022
- Managed tables while keeping an eye on food deliveries, seating and customer service issues.
- Explained menu items to guest and offered information about daily task.
Cocktail Waitress
Society Billiards + Bar, Mad Dog & Beans
10 E 21st New York, NY
10.2019 - 01.2020
- Taking and serving food and drink orders
- Accepting payment in cash or card.
- Assisted with bartending duties during high-volume shifts.
- Served alcoholic and non-alcoholic beverages in bar environment.
Education
Tompkins Cortland Community College
Urban Assembly Academy of Government and Law
2015
Skills
- Customer Loyalty
- Floor Management
- Sales Development
- Managing Operations and Efficiency
- Scheduling and Coordinating
- POS Systems
- Bilingual
Timeline
Manager
Taqueria Downtown
05.2023 - Current
Cocktail Waitress
Society Billiards + Bar, Mad Dog & Beans
10.2019 - 01.2020
Server Shift Leader
Mad Dog & Beans Mexican Cantina
09.2019 - 12.2022
Server
Mad Dog & Beans Mexican Cantina
01.2017 - 03.2023
Tompkins Cortland Community College
Urban Assembly Academy of Government and Law