Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maridjana Drame

Caddo Mills,TX

Summary

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Competent Accounts Receivable Specialist bringing 6+ years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.

Overview

5
5
years of professional experience

Work History

Account Processor

Honda Financial Services
12.2021 - Current
  • Maintained an average of 150 customer accounts per day while overseeing profiles
  • Improved customer satisfaction by tracking waivers through CASS and PCASS systems and applying to specific accounts
  • Ensured payments scheduled on time for customers through account review
  • Through research both physically and electronically, located unidentified accounts
  • Spoke with customers and dealerships to resolve unidentified salesforce items
  • Mastered systems such as Salesforce, CASS, PCASS , Dealertrack, MoneyGram and Western Union
  • Worked within 2 teams in the National Processing Center
  • Developed working relationships with associates, employees of other departments and representatives of other organizations.
  • Examined documents for accuracy, legality and compliance with pertinent regulations.
  • Implemented new procedures for office functions when needed.
  • Maintained accounting, budgetary, personnel, cost, purchasing and other records as required.

VOLUNTEER

Crossroads Community Service
03.2021 - Current
  • Managed customer household information for input into excel data charts
  • Handled boxes containing food to be later transferred to client vehicles
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Customer Service Representative

Walmart
01.2020 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.

Damage Prevention Specialist

Texas
06.2018 - 05.2019
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Looked over proposed plans and project sites to coordinate layouts and site maps.
  • Worked closely with engineers, land surveyors and other key stakeholders on different infrastructure projects.
  • Inspected project sites to monitor progress and adherence to design specifications, safety protocols and state sanitation standards.
  • Estimated costs of proposed projects and materials and operated within budget guidelines.
  • Created detailed technical drawings and designs, incorporating special requests.

Education

Bachelor of Public Health -

University of North Texas
Dallas, TX

Associates of Science - undefined

Richland College

Skills

  • Excellent work ethic
  • Verbal and written communication
  • Customer service
  • Positive attitude
  • Ability to accept criticism
  • Pleasant Telephone Demeanor
  • Coordinate Payment Plans
  • Processing Customer Requests

Timeline

Account Processor

Honda Financial Services
12.2021 - Current

VOLUNTEER

Crossroads Community Service
03.2021 - Current

Customer Service Representative

Walmart
01.2020 - 11.2021

Damage Prevention Specialist

Texas
06.2018 - 05.2019

Bachelor of Public Health -

University of North Texas

Associates of Science - undefined

Richland College

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Maridjana Drame