BENGINETTE Perry
925 Grand Ave Madison,IL
Summary
Experienced financial professional with a focus on managing delinquent accounts and improving customer relationships. Demonstrates strong problem-solving and communication skills, consistently delivering outstanding results. Seeking to apply expertise in a fast-paced financial environment to enhance operational efficiency and drive performance.
Overview
10
10
years of professional experience
Work History
Account Processor
US Bank National Association
Saint Louis, MO
04.2022 - Current
- Receives inbound calls from customers and debt management companies.
- Set up settlements for delinquent accounts.
- Process payments for cardholders.
- Advised delinquent customers on strategies for debt repayment.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Verified customer accounts and updated records with accurate information.
Mortgage Loan Processor
Intercontinental Capital Group
Melville, NY
09.2020 - 11.2021
- Prepared the file for final clear-to-close by branch management.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Reviewed and validated the details of loan applications and closing documentation.
- Filed completed loan applications with underwriting, and made approval or denial recommendations.
Branch Manger
SCOTT CREDIT UNION
4807 WEST MAIN BELLEVILLE, IL
09.2014 - 11.2019
- Recruited, interviewed, hired, and trained 20 employees, and implemented a mentoring program to promote positive feedback and engagement.
- Finalized approximately 25 loans monthly.
- Complied with regulatory requirements, including the Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act, and Community Reinvestment Act.
- Interviewed and hired talented individuals with top-level strengths, improving the organizational talent and skill set.
Education
No Degree - Business Administration, Management And Operation
COLUMBIA COLLEGE
ST. LOUIS MOSkills
- Problem solving
- Managing delinquent accounts
- Customer service
- Time management
- Telephone etiquette
- Self-motivation
- Account management
- Excellent communication
Timeline
Account Processor
US Bank National Association
04.2022 - Current
Mortgage Loan Processor
Intercontinental Capital Group
09.2020 - 11.2021
Branch Manger
SCOTT CREDIT UNION
09.2014 - 11.2019
No Degree - Business Administration, Management And Operation
COLUMBIA COLLEGE
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