Adrienne Burns
St. Louis,MO
Summary
Dedicated and results-driven customer service representative with extensive experience in credit services, payment processing, and collections. Recognized for exceptional communication and problem-solving skills, consistently exceeding productivity targets while maintaining a positive customer experience. Proven ability to guide and support team members and resolve escalated issues with accuracy and initiative
Overview
11
11
years of professional experience
Work History
Account Processor
U.S. Bank
01.2022 - Current
- Implemented new procedures for office functions when needed.
- Examined documents for accuracy, legality and compliance with pertinent regulations.
- Exceeded performance metrics by consistently meeting or surpassing departmental goals for account processing efficiency and accuracy.
- Successfully resolved complex complaints, maintaining professionalism and preserving client relationships.
Collector
U.S. Bank
11.2019 - 01.2022
- Working with customers help educate them on accounts status and options available based on financial situations
- Collect on delinquent balances by finding payment solutions meeting customer needs
- Performed collection activities in accordance with laws in an effort to recover unpaid debt.
Payment Processor
Parallon
12.2017 - 11.2018
- Accurately and timely post payments daily into database both manually and electronically
- Research/reconcile postings to ensure log and bank deposits are consistent
- Respond to customer inquiries and requests that may require extracting and analyzing system data.
Customer Service Representative
Macy's Credit and Customer Services
03.2014 - 04.2016
- Assist customers with coupons and advertisement inquiries
- Answer escalated calls from Macy's and Bloomingdales clients
- Guide associates through work applications
- Support associates with policy and procedure questions
- Promoted to Customer Service Specialist
- 2015 Make Magic Award Winner.
Education
Associates in General Studies -
Florissant Valley Community College
12.2015
North Technical High School
05.2013
Skills
- Microsoft Office (9 years)
- Negotiation
- Research
- Phone Etiquette
- Communication Skills
- Problem-Solving
Additionalinformation
Proficient with Microsoft Office, 40 wpm, Excellent Verbal and written skills
Timeline
Account Processor
U.S. Bank
01.2022 - Current
Collector
U.S. Bank
11.2019 - 01.2022
Payment Processor
Parallon
12.2017 - 11.2018
Customer Service Representative
Macy's Credit and Customer Services
03.2014 - 04.2016
Associates in General Studies -
Florissant Valley Community College
North Technical High School