Aubrey Scott
Niles,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Unemployed
UNEMPLOYMENT
Niles, OH
12.2023 - Current
- Currently unemployed looking for a new job have 2 kids and a husband, love spending time with them, opened up for a new opportunity to build my career path, I'm a current student going for a bachelor degree and excited to learn what new opportunities are out there.
Receptionist
Breezeline
Ohio
07.2022 - 12.2023
- Answer inbound and outbound calls and put orders in the computer format and take payments from customers to pay there bill
- Retain customers by working on lowering their cost, taking complaints and sending one view tickets for the customers for review for a call back.
Interviewer
BreezelineDynata Research
Cleveland, OH
02.2022 - 01.2022
- Work with taking calls and putting information in on surveys and typing their comments in on the computer
- And email managers when it is time to get new projects done.
Customer Service Representative
Startek
Mansfield, OH
11.2020 - 08.2021
- Taking calls and working on accounts and troubleshooting machines in Nespresso
- Got moved to a different department which was home buyers warranty
- Worked orders and updated accounts which were service agreements for customers and helped direct calls to right departments.
Cashier
KFC
Niles, OH
05.2020 - 10.2020
- Packer and customer service and answer phone calls for call in orders.
Mary Kay Independent Beauty Consultant online
Mary Kay Inc
Texas City, TX
03.2020 - 09.2020
- Selling makeup products and typing orders in and up profits, outing out sales to get more people to buy them.
Sandwich and Catering "Artist"
Subway Restaurant
Winslow, AZ
08.2012 - 01.2016
- Greeted and served guests, prepared food, maintained food safety and sanitation standards, and took phone or online orders and processed paperwork for catering and event scheduling
- Provided exceptional customer service in planning and scheduling for customer orders.
Customer Service team member
Kentucky Fried Chicken
Winslow, AZ
01.2007 - 01.2009
- Took orders by phone or in person for family meals or catered events
- Maintained store cleanliness and food safety requirements
- Provided friendly atmosphere with other team members for premier Customer relations
- Handled complaints and order changes with efficiency and attention to detail.
Education
Bachelor's degree - Business Administration
American InterContinental University-Online
02.2024
Associate's degree - Business
American InterContinental University-Online
05.2020
4.0 in Early Childhood Development -
University of Phoenix
05.2008
4.0 in Cosmetology -
Northern Pioneer College
05.2006
diploma -
Winslow High School
01.2006
Skills
- Customer Service (10 years)
- Call Center (4 years)
- Customer Care (10 years)
- Customer Support (7 years)
- Excel, power point, Microsoft word, (9 years)
- Computers (10 years)
- Cosmetologist set appointments (1 year)
- Food Production (4 years)
- Food Safety (4 years)
- Catering (4 years)
- Food Preparation (2 years)
- Typing (4 years)
- Accounting (2 years)
- Accounts Payable (2 years)
- Shift leader (2 years)
- LAN (1 year)
- Remote access software (3 years)
- Microsoft Windows (9 years)
- Software Troubleshooting (5 years)
- Sales (3 years)
- Microsoft Access (9 years)
- Guest services (2 years)
- Microsoft Excel (9 years)
- Data entry (2 years)
- Microsoft Word (9 years)
- Microsoft Office (9 years)
- Telemarketing (2 years)
- Hospitality (5 years)
- E-commerce (3 years)
- Data collection (1 year)
- Cold calling (2 years)
- Adobe Analytics (5 years)
- Google Analytics (5 years)
- Telecommunication (4 years)
- Ethernet (4 years)
- Operating Systems (2 years)
- Computer Networking (4 years)
- Upselling
- Windows
- Outbound sales
- Cold calling
- Accounts receivable
- Front desk
- Telecommunication
- Remote access software
- Research
- Accounting
- Shift management
- Customer service
- Inside sales
- Guest services
- Pricing
- Authentication
- Cash register
- Analysis skills
- Google Analytics
- Adobe Analytics
- Data collection
- Accounts payable
- Leadership
- Cash handling
- Microsoft Access
- Computer networking
- Business development
- Financial services
- Remote Office Availability
- Microsoft Office
- Calm Under Pressure
- Organizational Skills
- Verbal Communication
- Training & Development
- Customer Service
- Data Entry
- Decision-Making
- Basic Math
- Communication
Certification
- Associates for business and administration, 07/01/19, Graduated from college have degree
- Business and administration bachelor, 02/01/24, Still attending graduate in 2025
Additional Information
Lives in Niles Ohio
Assessments
- Basic computer skills, 05/01/22, Proficient, Performing basic computer operations and troubleshooting common problems
- Sales skills, 10/01/20, Proficient, Influencing and negotiating with customers
- Scheduling, 01/01/22, Proficient, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Work style: Reliability, 01/01/22, Proficient, Tendency to be reliable, dependable, and act with integrity at work
Languages
English
Professional
References
References available upon request.
Timeline
Unemployed
UNEMPLOYMENT
12.2023 - Current
Receptionist
Breezeline
07.2022 - 12.2023
Interviewer
BreezelineDynata Research
02.2022 - 01.2022
Customer Service Representative
Startek
11.2020 - 08.2021
Cashier
KFC
05.2020 - 10.2020
Mary Kay Independent Beauty Consultant online
Mary Kay Inc
03.2020 - 09.2020
Sandwich and Catering "Artist"
Subway Restaurant
08.2012 - 01.2016
Customer Service team member
Kentucky Fried Chicken
01.2007 - 01.2009
Bachelor's degree - Business Administration
American InterContinental University-Online
Associate's degree - Business
American InterContinental University-Online
4.0 in Early Childhood Development -
University of Phoenix
4.0 in Cosmetology -
Northern Pioneer College
diploma -
Winslow High School
- Associates for business and administration, 07/01/19, Graduated from college have degree
- Business and administration bachelor, 02/01/24, Still attending graduate in 2025
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