Stephanie Rey
Phoenix,AZ
Summary
Detail-oriented and bilingual (English/Spanish) professional with extensive experience in customer service, claims processing, and operations support. Skilled at coordinating between clients, vendors, and internal teams to ensure timely resolution of service requests and claims. Adept at handling high-volume inquiries, managing schedules, maintaining accurate documentation, and delivering clear communication to enhance customer satisfaction and retention. Proven ability to streamline processes, resolve issues efficiently, and build strong relationships across diverse populations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Processor
Radius Property Services
05.2025 - Current
- Acted as primary liaison between property management teams, tenants, and maintenance technicians to coordinate repair and service requests
- Scheduled and managed appointments to ensure efficient service delivery and minimal delays
- Maintained consistent communication with all parties, providing updates and resolving scheduling conflicts
- Tracked service requests from initiation through completion, ensuring timely follow-up and resolution
- Documented all interactions, service updates, and outcomes accurately in internal systems
- Maintained organized records of maintenance activities to support progress tracking and reporting
- Enhanced customer satisfaction through clear communication and proactive issue resolution
Bilingual Customer Service Representative
Wells Fargo & Company
10.2023 - 04.2025
- Provided phone-based customer support for banking clients, assisting with account inquiries, transactions, and service questions
- Resolved customer concerns efficiently while maintaining professionalism and a positive client experience
- Educated clients on bank products and services to support informed decisions
- Documented all customer interactions accurately in internal systems
- Managed high-volume inbound calls while meeting performance and quality metrics
- Adhered to compliance and security procedures to protect client information
Consumer Solutions Specialist
Homesite Insurance
09.2016 - 10.2023
- Assisted customers with policy inquiries, clearly explaining coverage details, benefits, and insurance terms
- Handled billing inquiries, processed payments, and resolved account discrepancies accurately
- Supported clients through the claims process, including filing claims and providing timely status updates
- Prepared and distributed policy documents, claims forms, and related materials
- Maintained accurate records of customer interactions and transactions in internal systems
- Resolved customer concerns efficiently and professionally, improving satisfaction and retention
- Educated customers on policy details to prevent misunderstandings and reduce potential escalations
- Conducted follow-ups to ensure issue resolution and maintain positive customer relationships
Bilingual Customer Care Representative
Convergys
02.2013 - 09.2016
- Provided bilingual (English/Spanish) customer support, assisting a diverse customer base with account inquiries and service-related issues
- Handled high-volume inbound calls while maintaining professionalism, efficiency, and quality service standards
- Resolved customer concerns, including billing inquiries, service issues, and account updates
- Communicated product and service information clearly to ensure customer understanding
- Documented customer interactions and account changes accurately in internal systems
- Delivered timely and effective resolutions, contributing to a positive customer experience
Claims Analyst
Bank of America
12.2012 - 09.2016
- Managed the end-to-end submission of insurance claims, ensuring accuracy and compliance with company procedures
- Verified and reviewed claim documentation to prevent errors and processing delays
- Maintained accurate data entry and recordkeeping within claims management systems
- Collaborated with internal departments to resolve missing information and support efficient claim processing
- Monitored claim progress and conducted follow-ups to ensure timely completion
- Contributed to workflow efficiency by maintaining organized and consistent documentation practices
Education
High School Diploma -
North Canyon High School
Phoenix, AZ06-2013
Skills
- Customer Service & Client Support
- Bilingual Communication (English/Spanish)
- Cross-Functional Coordination (clients, vendors, internal teams)
- Problem Solving & Issue Resolution
- Scheduling & Appointment Coordination
- Claims Processing & Documentation
- Conflict Resolution & De-escalation
- Scheduling & Coordination
- Data Entry
- Documentation & Record Keeping
- Time Management
- Customer Retention
Certification
Licensed Life Insurance Agent in the state of Arizona
LANGUAGES
Proficient in Spanish and English
Timeline
Account Processor
Radius Property Services
05.2025 - Current
Bilingual Customer Service Representative
Wells Fargo & Company
10.2023 - 04.2025
Consumer Solutions Specialist
Homesite Insurance
09.2016 - 10.2023
Bilingual Customer Care Representative
Convergys
02.2013 - 09.2016
Claims Analyst
Bank of America
12.2012 - 09.2016
High School Diploma -
North Canyon High School