April Benjamin
Orlando,FL
Summary
Boasting 15+ years of expertise in customer service, fraud prevention, risk management, investments, banking, and supervisor escalations, I offer a wealth of experience. Throughout my career, I have consistently showcased professionalism in problem resolution, account processing, training, and customer service. Currently seeking a role to utilize my extensive knowledge, talents, exceptional planning and organizational skills, as well as leadership abilities to drive a company's future growth and profitability.
Overview
11
11
years of professional experience
Work History
Account Processor
Charles Schwab
03.2023 - 10.2024
- Examined documents for accuracy, legality and compliance with pertinent regulations.
- Increased accuracy in financial data entry, maintaining detailed records of transactions.
- Enhanced customer contentment through effective management and processing of client accounts.
- Processed invoices, payments, and adjustments to maintain accuracy in financial reporting.
- Exceeded performance metrics by consistently meeting or surpassing departmental goals for account processing efficiency and accuracy.
Client Support Specialist
Charles Schwab
02.2020 - 03.2023
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
- Contributed to team success by sharing best practices and collaborating on challenging cases with colleagues.
- Cross-trained and provided backup support for organizational leadership.
Client Support Team Lead
Fiserv Inc.
02.2015 - 02.2020
- Enhanced team morale through effective motivational approaches.
- Analyzed performance metrics, identifying areas for improvement and implementing strategic changes.
- Mentored junior team members, fostering professional growth and development.
- Managed escalated issues with empathy and professionalism, resulting in higher customer retention rates.
Bank Operations Coach
SunTrust Bank
05.2013 - 02.2015
- Enhanced team morale through effective motivational approaches.
- Analyzed performance metrics, identifying areas for improvement and implementing strategic changes.
- Mentored junior team members, fostering professional growth and development.
- Managed escalated issues with empathy and professionalism, resulting in higher customer retention rates.
Education
High School Diploma -
Edgewater High School
Orlando, FLBachelor Of Arts - Sociology
University of Central Florida
Orlando, FLSkills
- Customer service
- Attention to detail
- Data entry
- Microsoft Office Applications
- Risk management
- Performance/Case Management
- Financial Marketing/ Analytics
Timeline
Account Processor
Charles Schwab
03.2023 - 10.2024
Client Support Specialist
Charles Schwab
02.2020 - 03.2023
Client Support Team Lead
Fiserv Inc.
02.2015 - 02.2020
Bank Operations Coach
SunTrust Bank
05.2013 - 02.2015
High School Diploma -
Edgewater High School
Bachelor Of Arts - Sociology
University of Central Florida