Tamara Hathaway
West Jordan,Utah
Summary
I am driven to give a great experience to customers, coworkers, and management teams. I love the art of nature and enjoy working with all different types of people and plants. I have experience with accounting, customer service, and custom projects. I am great with multitasking, following direction, providing a great morale, and working in difficult situations.
Overview
11
11
years of professional experience
Work History
Account Processor
Artistic Wholesale
Midvale, UT
2022.01 - 2024.03
- Verified customer accounts and updated records with accurate information.
- Processed payments accurately and in a timely manner.
- Researched discrepancies between customer accounts and bank statements.
- Responded to customer inquiries regarding account status and balances.
Custom Framer
Artistic Wholesale
Midvale, UT
2021.09 - 2024.03
- Consulted with customers to determine framing needs and preferences.
- Measured artwork, mats, and frames accurately to ensure a proper fit.
- Assembled custom frames using hand tools such as saws, hammers, screwdrivers.
- Adhered artworks securely in frames using appropriate adhesives or hinging materials.
Custom Framing Manager
Michaels Craft Store
West Jordan, UT
2019.02 - 2020.09
- Collaborated with customers to select frames and matting that best suited their needs while staying within budget.
- Managed the cutting, joining, and assembly of wooden frames using specialized tools.
- Trained new employees in proper handling of artwork, use of tools and equipment, customer service techniques, and safety procedures.
Customer Experience Manager
Michaels Arts and Crafts
West Jordan, UT
2017.09 - 2020.09
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Oversaw the development of training materials designed to educate team members on how best to provide excellent customer service.
- Maintained accurate records of all interactions with customers including call logs, emails, online chats.
Landscape Worker
Corey's Lawn Service & Trash Removal
Pocatello, ID
2013.05 - 2016.04
- Weeded flowerbeds and spread fertilizer throughout gardens as needed.
- Moved soil, dug holes and planted trees, shrubs and flowers.
- Operated and maintained basic landscaping equipment and vehicles.
- Performed seasonal activities, snow removal, landscaping and lawn mowing and applied fertilizer to plants and foliage.
- Trimmed flowers and cleaned flower beds.
Education
High School Diploma -
Pocatello High School
Pocatello, ID2016-05
Skills
- Cash Flow Management
- Customer Service
- Multitasking
- Team Collaboration
- Team Development
- Prioritization
Timeline
Account Processor
Artistic Wholesale
2022.01 - 2024.03
Custom Framer
Artistic Wholesale
2021.09 - 2024.03
Custom Framing Manager
Michaels Craft Store
2019.02 - 2020.09
Customer Experience Manager
Michaels Arts and Crafts
2017.09 - 2020.09
Landscape Worker
Corey's Lawn Service & Trash Removal
2013.05 - 2016.04
High School Diploma -
Pocatello High School