Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
Languages
Accomplishments
Timeline
Generic

MARIE ARROYO

Queens Village,USA

Summary

Dynamic Scrum Master and Product Owner with a proven track record at Fidelity, enhancing team productivity by 30% through Agile methodologies. Expert in Jira and Tableau, I excel in fostering collaboration and driving project success while mentoring teams to achieve their goals. Passionate about delivering value and aligning stakeholder expectations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Scrum Master & Product Owner

Fidelity
Jersey City, NJ
05.2023 - Current
  • Led strategic planning sessions for the design account activations project.
  • Evaluated, monitored, and reported on work progression by facilitating cross-business unit conversations.
  • Coached and mentored team members, stakeholders, and leadership on the benefits of Agile and Scrum.
  • Conducted application review meetings with end users to document and gather business needs and translate them into functional requirement documents.
  • Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
  • Documented new features and strategies, as well as user stories and criteria for acceptance.
  • Maintained project schedules by managing milestones and adjusting workflow.
  • Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
  • Assisted with release planning and coordinated efforts between multiple teams working on related projects.
  • Maintained product backlogs, ensuring that items are well-defined and prioritized based on business value.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Monitored progress of sprints, providing visibility into project status for stakeholders.

Principal Agile Delivery Lead, Tech

Capital One
New York, NY
11.2021 - 04.2023
  • Served as Scrum of Scrum Master for Bank Wire and Account Opening modernization which included orchestrating cross business unit collaboration, planned demonstrations, and mentored junior peers
  • Owned the product roadmap and increased predictability by 15% by forecasting based on developers' availability
  • Created cross functional teams by teaching developers how to manage scrum ceremonies, use scrum tools and facilitate external discussions
  • Fostered an environment of open communication by working with stakeholders, partners, and architects to ensure alignment on building the right product
  • Spearheaded the creation of visual tools reducing ambiguity, and enhancing real time development progress
  • Boosted team's productivity by using Test Driven Development approach while building products
  • Established Community of Practice that significantly improved impediment/risk management and scrum proficiency
  • Led successful delivery of new credit products from inception to completion by leading to software development teams
  • Collaborated with product managers and product owners to evolve roadmaps, product vision, prioritizing work, and address business needs
  • Helped teams within product area by designing methods to help monitor vulnerabilities which reduced vulnerabilities by 80%
  • Proxied as Program Manager and led cross product, technical area, and business unit conversations for upcoming joint ventures
  • Increase scrum teams' productivity by 30% through the adoption of continuous improvement
  • Facilitate cross-team coordination, dependencies, and issue mitigation across business units

Principal Client Associate/Team Lead

Capital One
Melville, NY
01.2021 - 11.2021
  • Shepherd projects that prevented monetary and reputational risk, implemented new procedures, and decreased regulatory audits findings by 70%
  • Worked with analysts, program managers and process engineers to identify blockers and defects that impact the health of our projects
  • Streamlined new sound procedures for commercial bank
  • Worked closely with risk tech unit to help create new repositories
  • Implemented Agile ceremonies and kanban board for cross business unit efforts

Senior Client Associate/Team Lead

Capital One
Melville, NY
07.2019 - 12.2020
  • Implemented dual review process for Commercial associates which ensured clients were properly screened during the onboarding, credit actions, and new account openings
  • Facilitated enterprise training sessions for newly implemented applications and products
  • Fostered strong allyship with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions
  • Mentored 10 associates through Lean Six Sigma certification

Client Service Associate

Capital One
Melville, NY
09.2014 - 06.2019
  • Assisted with the account opening process by screening clients, creating client records, and partnering with Relationship Managers
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills which increased our customer satisfaction score by 25%

Education

Bachelor of Arts - Liberal Studies

CUNY School of Professional Studies
New York, NY
06-2022

Skills

  • Jira
  • Jira Align
  • Tableau
  • Confluence
  • Miro
  • Mural
  • Smartsheets
  • Lucidspark
  • Figma
  • Microsoft Excel
  • Microsoft Access
  • Microsoft PowerPoint
  • Microsoft Visio
  • Microsoft Project
  • SharePoint
  • SQL Server
  • Analytics
  • Jenkins
  • ServiceNow
  • Salesforce
  • Snowflake
  • MySQL

Websites

Certification

  • Certified Scrum Master, Scrum Alliance, 001059378
  • Certified Product Owner, Scrum Alliance, 1729890
  • SAFe Scrum Master, Scaled Agile, 86387604-7150
  • SAFe Advanced Scrum Master, Scaled Agile, 430222944-5159
  • Lean Six Sigma Greenbelt, Six Sigma Global Institute, 001059378
  • Snowflake Badge 1
  • Certified Agility Health Facilitator, Agility Health
  • Scrum@Scale

Affiliations

  • Volunteer for Achilles International Queens Chapter

Languages

Spanish
Professional
Portuguese
Elementary

Accomplishments

  • Member of National Society of Leadership and Success
  • Winner of "Women Who Rock" award for 2017 and 2021 issued by Capital One
  • Northeast Volunteer of the Year award for 2017 issued by Capital One
  • Accomplished Commercial Employee award for 2022 issued by Capital One
  • Impact Award Winner for Q1 and Q2 2024 issued by Fidelity

Timeline

Scrum Master & Product Owner

Fidelity
05.2023 - Current

Principal Agile Delivery Lead, Tech

Capital One
11.2021 - 04.2023

Principal Client Associate/Team Lead

Capital One
01.2021 - 11.2021

Senior Client Associate/Team Lead

Capital One
07.2019 - 12.2020

Client Service Associate

Capital One
09.2014 - 06.2019

Bachelor of Arts - Liberal Studies

CUNY School of Professional Studies

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MARIE ARROYO