Patricia Szewcyk
Mentor,OH
Summary
Results-driven Agilist with a growth mindset and proven success in client relationship management across payments, mortgage lending, quality assurance, sales, e-commerce, marketing, and retail. Skilled in collaborating with internal stakeholders, software developers, and project managers to deliver high-quality products.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Scrum Master/Product Owner
Visa
02.2024 - 11.2025
- Facilitating two Agile teams to plan for quarterly development work for Visa’s platform
- Perform Scrum Master duties to include facilitation of all Scrum ceremonies, while promoting growth, accountability and improvement within the teams
- Coaching teams to solve problems, break down blockers and impediments
- Facilitating cross-functional collaboration amongst other Visa Agile teams
- Strive to drive continuous improvement within the SDLC
- Tracking and reporting for overall measurements for Sr. Technical Program Manager and Product team
Quality Assurance Analyst / Scrum Master (promoted February 2024)
Visa
07.2019 - 02.2024
- Worked with Agile teams to promote zero defect deployments while employing both test-driven development and manual testing methods
- Performed Scrum Master duties for multiple teams when needed
- Responsible for creation and execution of test plans, cases and test-scripts based on a review of requirements, technical documentation, and interviews with stakeholders
- Collaborated with the development team to create feature files and acceptance criteria, and gain full understanding of functionalities
- Participated in requirements reviews, design reviews, system analysis and coordinate testing reviews
- Modified test cases in accordance with changing requirements and design
- Key contributor on a team of Customer advocates and one of the leading internal voices for product improvements, innovations, and stabilization of Cardinal's platforms.
Quality Assurance Analyst/Technical Account Manager
CardinalCommerce (acquired by Visa 2016)
11.2013 - 07.2019
- Managed and trained global partners and retain relationships while onboarding VCAS Issuers to the Cardinal platform
- Created and executed of test plans, cases and test-scripts based on a review of requirements, technical documentation, and interviews with stakeholders as needed
- Coordinated the scheduling of test cycles with the appropriate project manager and development staff
- Participated in requirements reviews, design reviews, system analysis and coordinate testing reviews.
- Modified test cases in accordance with changing requirements or design
- Completed User Acceptance Testing and Validation for new Integrations and change control.
- Lead Webex user acceptance training sessions with clients
- Responsible for assistance in the customer Registration System for all Products.
- Managed the coordination of file loads with all payment schemes (American Express, Diners Club, MasterCard and Visa).
- Managed the workflow related to short codes for the integration teams for Cardinal's products.
- Key contributor on a team of Customer advocates and one of the leading internal voices for product improvements, innovations, and stabilization of Cardinal's platforms.
Spa Manager
Radiance Laser & Aesthetic Spa
10.2011 - 11.2013
Database / Survey Specialist
Workplace Media
03.2009 - 01.2011
Sales Support Representative
Tooling U (Div. of Jergens, Inc.)
05.2008 - 08.2008
Assistant to Strategic Accounts
Merry X-Ray
06.2006 - 04.2008
Sales Support Representative
VECMAR Computer Solutions
10.2005 - 05.2006
Loan Account Manager/Processor
First Franklin Financial Services
03.2002 - 06.2005
- (Division of National City Corporation)
Education
High School Diploma - Pharmacy Technicians Group
Willoughby-Eastlake Technical Center
Willoughby, OHSkills
- Salesforce
- AirFocus
- Jira
- Jira Align
- SnagIt
- Microsoft Teams
- Google Meets
- Webex (Cisco)
- Schedule View
- Microsoft Office Suite
- Loan Quest
- Survey Gizmo
- Sales Builder
- Redmine
Certification
Scrum Master
Product Owner
FUNCTIONAL EXPERTISE
- Certified Scrum Master and Product Owner (Scrum Alliance)
- Deep understanding of SDLC
- Experience leading cross-functional, high-performing teams
- Strong critical thinking and analytical problem-solving skills
- Technical support for e-commerce technologies
- Expertise in testing best practices within the payments industry
- Adaptable to fast-paced environments with tight deadlines and shifting priorities
Languages
English
Full Professional
Timeline
Certified Scrum Master/Product Owner
Visa
02.2024 - 11.2025
Quality Assurance Analyst / Scrum Master (promoted February 2024)
Visa
07.2019 - 02.2024
Quality Assurance Analyst/Technical Account Manager
CardinalCommerce (acquired by Visa 2016)
11.2013 - 07.2019
Spa Manager
Radiance Laser & Aesthetic Spa
10.2011 - 11.2013
Database / Survey Specialist
Workplace Media
03.2009 - 01.2011
Sales Support Representative
Tooling U (Div. of Jergens, Inc.)
05.2008 - 08.2008
Assistant to Strategic Accounts
Merry X-Ray
06.2006 - 04.2008
Sales Support Representative
VECMAR Computer Solutions
10.2005 - 05.2006
Loan Account Manager/Processor
First Franklin Financial Services
03.2002 - 06.2005
High School Diploma - Pharmacy Technicians Group
Willoughby-Eastlake Technical Center