Marie Bennett
Pace,FL
Summary
Committed team leader with strong organizational skills and a focus on delivering excellent customer service. Experienced in supporting teams by providing guidance on performance and workflow, and assisting with challenging situations, while maintaining efficiency and meeting expectations in a fast-paced environment
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Leader
Medical Licensure Group
Pensacola, FL
06.2023 - Current
- Completed employee performance review documentation for management, assisting in performance evaluations and decisions regarding merit-based raises.
- Supervised members of my team, ensuring compliance with company policies and procedures while maintaining high standards of quality and efficiency.
- Approved timesheets and PTO requests, managing team members' files and handling tasks such as corresponding with providers and completing paperwork during their absence.
- Reviewed resumes, conducted interviews, and assisted with onboarding for new hires.
- Trained new employees on job responsibilities and expectations based on the company's policies and procedures.
- Assisted with office inventory management, tracking supplies and collaborating with supervisors to facilitate timely orders.
- Assisted healthcare providers—including MDs, DOs, RNs, APRNs, DPMs, and DDSs—with obtaining medical licenses, controlled substance and DEA registrations, and hospital credentialing.
Licensing Specialist
Medical Licensure Group
Pensacola, FL
07.2020 - 05.2023
- Assisted healthcare providers—including MDs, DOs, RNs, APRNs—with obtaining medical licenses, controlled substance and DEA registrations, and hospital credentialing.
Phlebotomist
OneBlood
Pensacola, FL
12.2017 - 07.2020
- Served in a team lead position during mobile blood drives, assigning staff to job duties and supporting daily operations.
- Reviewed and documented donor information, ensuring eligibility and compliance with donation requirements.
- Performed front desk reception duties including donor check-in, appointment scheduling, and data entry.
- Created and maintained Excel spreadsheets to log daily collection activity.
- Certified to drive and operate bloodmobiles for community blood drives.
- Collected whole blood, double red blood cells, and plasma with consistency and accuracy.
- Maintained strict adherence to standard operating procedures in fast-paced, high-volume setting.
Phlebotomist
West Florida Hospital
Pensacola, FL
01.2017 - 11.2017
- Served as team lead by assigning phlebotomists to hospital floors and units for daily blood draw coverage.
- Reviewed and corrected lab orders while coordinating timed and routine blood draws throughout the shift.
- Performed venipunctures with consistency and care across various hospital departments, including the ICU, neonatal, and maternity unit.
Phlebotomist
Baptist Hospital
Pensacola, FL
06.2016 - 01.2017
- Conducted venipunctures across multiple hospital departments, including but not limited to the ICU and CPU units, with accuracy and care.
- Processed incoming lab specimens using multiple laboratory information systems.
- Familiar with LabCorp and Quest Diagnostics collection protocols and processing procedures.
Patient Care Technician
Gulf Breeze Hospital
Gulf Breeze, FL
09.2015 - 12.2016
- Monitored and recorded patient vital signs.
- Assisted with feeding and assessed for aspiration precautions.
- Helped patients with mobility, including repositioning and transfers.
- Collected and delivered lab specimens.
- Operated bladder scanners, Hoyer lifts, and vital sign monitors.
Volunteer
Bagdad Fire Department
Milton, FL
09.2014 - 07.2016
- Provided station coverage and maintained preparedness for fire and medical calls.
- Achieved certifications in Emergency Medical Responder, Firefighter I, and Forestry Fire.
Server
Nichols Seafood
Milton, FL
05.2013 - 09.2015
Intern
Santa Rosa County Emergency Management
Milton, FL
03.2015 - 05.2015
- Contributed to the development of Santa Rosa’s Emergency Management Accreditation Program (EMAP).
- Completed federal emergency management agency (FEMA) training courses related to emergency preparedness and response.
- Assisted with the planning and logistics for the 2015 Disaster Preparedness Expo.
- Attended a planning meeting focused on emergency care for the special needs population.
Volunteer
West Florida Hospital
Pensacola, FL
02.2013 - 04.2014
- Assisted with feeding patients and supporting basic daily needs.
- Helped with patient transfers throughout the hospital.
- Delivered medical samples to appropriate departments.
- Stocked and organized medical supplies.
- Acted as a liaison between patients, staff, and visitors.
Volunteer
Camp SKAMP
Baker, FL
07.2008 - 07.2013
- Cared for children with special needs.
- Assisted with bathing, diaper changing, and other bathroom needs.
- Supported children in recreational and group activities.
- Helped with feeding during meal and snack times.
- Distributed medication.
Server
Hilton Garden Inn
Pensacola, FL
07.2011 - 07.2012
Education
Bachelor of Science - Health Care Professional Specialization
The University of West Florida
Pensacola, FL05-2015
Associate of Arts - Pre-Nursing
Pensacola State College
Pensacola, FL01-2013
Skills
- Team Leadership: Staff supervision, performance reviews, onboarding, and training
- Medical Licensing: Obtained medical licenses, CSR and DEA registrations, and hospital privileges for healthcare providers, aiding in the application and verification process based on each state’s specific requirements
- Phlebotomy Expertise: Venipuncture for whole blood, double red blood cells, plasma, and lab specimen collection
- Customer Service: Experience in de-escalation to maintain customer satisfaction, with high-level communication involving patients and healthcare providers
- Administrative Support: Document management, inventory control, compliance tracking, and workflow optimization
- Special Needs Care: Feeding, hygiene, and recreational assistance for children with disabilities
Certification
▪ CDL Class B issued 03/2020
▪ Phlebotomy issued 09/2016
References
References available upon request.
Timeline
Team Leader
Medical Licensure Group
06.2023 - Current
Licensing Specialist
Medical Licensure Group
07.2020 - 05.2023
Phlebotomist
OneBlood
12.2017 - 07.2020
Phlebotomist
West Florida Hospital
01.2017 - 11.2017
Phlebotomist
Baptist Hospital
06.2016 - 01.2017
Patient Care Technician
Gulf Breeze Hospital
09.2015 - 12.2016
Intern
Santa Rosa County Emergency Management
03.2015 - 05.2015
Volunteer
Bagdad Fire Department
09.2014 - 07.2016
Server
Nichols Seafood
05.2013 - 09.2015
Volunteer
West Florida Hospital
02.2013 - 04.2014
Server
Hilton Garden Inn
07.2011 - 07.2012
Volunteer
Camp SKAMP
07.2008 - 07.2013
Bachelor of Science - Health Care Professional Specialization
The University of West Florida
Associate of Arts - Pre-Nursing
Pensacola State College
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