Marie Casillas
El Paso,TX
Summary
Experienced law enforcement professional with strong leadership, decision-making, and records management skills. Proven expertise in crime prevention, investigation, and community outreach. Collaborates effectively with diverse teams and stakeholders to address security challenges.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Armed Federal Guard
Paragon Systems
El Paso, TX
07.2024 - Current
- Performed searches of people as required by law or policy.
- Enforced all laws, rules, regulations, and procedures pertaining to the protection of persons and property.
- Observed behavior patterns in order to identify potential criminal activity or threats.
- Operated radio communication systems for coordination with co-workers and supervisors.
- Maintained high levels of alertness throughout shifts.
- Identified suspicious activity to determine appropriate response.
Caretaker/Secured Space Monitor
Deployed Services
El Paso
08.2023 - Current
- Assist with the general care of children to include monitoring, changing diapers, assisting with toilet use and hand washing, feeding, and tending to other similar basic needs of children as they arise
- Assist as necessary in monitoring, caring, and bathing of children
- Monitor all detainees going into and out of the showers at all times, from start to finish, taking care to adhere to DHS regulations
- Certified by the National Resource Center Course for Residential Child & Youth Care Professionals
- CPR certified.
Porter III-Lead Supervisor
Deployed Services
El Paso
01.2023 - 08.2023
- Maintained compliance with all company policies and procedures
- Supervised Porter I and Porter II's at the assigned client location
- Ensured that staff and supervisors followed post orders, established rounds were completed and that adequate reports were filed; notified proper authorities and client during emergency situations
- Coached and Disciplined personnel as appropriate
- Met personally with employees and documented coaching and disciplinary actions
- Trained Porter II's and other company personnel; reviewed post orders and other details of assignments with subordinates
- Provided input to company initiatives; promptly assisted in the resolution of legal, financial, human resources, and administrative issues
- Conducted analysis of operational performance and data, gathered information and assisted in implementing corrective action.
Restaurant Server
Ambar-Plaza Hotel
El Paso
12.2020 - 02.2023
- Take food and beverage orders and place order in point of service system
- Ensure overall guest satisfaction
- Set and clear tables in dining areas
- Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Follow sustainability guidelines and practices related to HHM's Earth View program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Video Repair Representative
Spectrum
El Paso
02.2021 - 01.2022
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues
- Studied and inspected equipment functionality to appropriately plan repairs and maintenance
- Conducted predictive and preventive maintenance and created work orders to request repairs for defective equipment
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Intent Administrator
MAXIMUS FEDERAL SERVICE
El Paso
07.2020 - 02.2021
- Capture callers' intent on where callers should be routed to Interpret, select, or code items based upon analysis of caller's intent
- Monitor own call volume to determine correct scheduling
- Translate colloquialisms, common expressions, slang, and acronyms into information needed to complete call
- Perform audits of own work to ensure conformance with established procedures.
Advisor 1
State of Texas Department
El Paso, Texas
05.2020 - 07.2020
- Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs
- Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system
- Compute and authorize benefits based on eligibility determination
- Process work in accordance with state and federal regulations and established procedures, guidelines and timeframes
- Perform other duties, as assigned.
Maximus Bi-Lingual Customer Service Representative-CENSUS
El Paso
02.2020 - 07.2020
- Followed defined Census program information, processes, and procedures
- Handled inbound and outbound contacts in a courteous, timely, and professional manner
- Adhered to Census approved scripts in conducting interviews and completing forms
- Used frequently asked questions (FAQs) and help text to look up and provide information to inquiries
- Entered data into desktop application to accurately capture all responses
- Adhered to the Title 13 requirements for maintaining confidentiality of all Census data
- Followed defined Census guidelines as they apply to completing Census forms
- Reported problems that occur
- Adhered to designated work schedule.
Police Patrol Sergeant
HORIZON CITY POLICE DEPARTMENT
Horizon City, TX
05.2014 - 09.2019
- Supervised activities directly or through subordinate officers, assigned investigations to personnel and reviewed reports; answered complaints and requests for special investigation or other police services
- Reviewed criminal cases and records to ensure investigations were properly conducted and ensured follow-ups prior to case
- Assessed officer conduct and complaints to identify and address issues with unprofessional performance or criminal activity
- Served as Shift Supervisor, assigning and managing patrols effectively, resulting in effective patrolling and compliance with state laws, city ordinances and department policies.
Police Officer/Crime Prevention Officer
HORIZON CITY POLICE DEPARTMENT
Horizon City, Texas
04.2009 - 05.2014
- Boosted community safety by performing motor vehicle accident investigations including driving while intoxicated and fatal crashes while conducting field sobriety tests at DWI checkpoints
- Responded to calls for service related to DWI, felonies, misdemeanors, domestic abuse, and animal rescue
- Wrote reports on arrests made, activities performed, and unusual incidents observed
- Informed shift officers of special areas of emphasis, including properties to watch and disseminated information of criminals understood to be in patrol areas
- Monitored and investigated suspicious persons and situations and unusual activities
- Developed rapport with school personnel and students to build trust and cultivate communication.
Store Manager
Family Dollar Stores, Inc
El Paso
05.2008 - 04.2009
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Delegated work to employees based on shift requirements, individual strengths, and unique training
- Processed shipments and maintained stock shelf organization
- Minimized financial discrepancies by accurately controlling monthly operations budget
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Asset Protection Manager
K-Mart
El Paso
01.2006 - 03.2008
- Decreased loss by facilitating training programs on loss prevention, policies, and operations
- Managed asset protection programs for assigned store, including strategic planning to reduce theft and fraud
- Monitored store operations for violations of company policies regarding safety, property, and hazards
- Communicated accident investigation findings, areas of opportunity, and future prevention techniques to drive initiatives and advance skill development
- Detected and investigated any criminal, illegal and fraudulent activities within premises.
Asset Protection Supervisor
Kohl's Department Store
El Paso
04.2000 - 01.2006
- Identified theft trends within my assigned location
- Developed and implemented theft prevention strategies to reduce exposure
- Assessed store awareness programs addressing theft, safety, inventory, and shortage control
- Communicated results to store management
- Conducted surveillance, internal/external investigations, and operational audits to ensure best practice compliance and conducted inspections to ensure store compliance with Kohl's policies and procedures
- Controlled all physical and security technology programs, including CCTV, access control, security lighting, and incident management systems.
Education
High school diploma in Liberal Arts and Sciences -
Law Enforcement Academy, El Paso Community College
El Paso, TXSkills
- Law Enforcement Proficiency
- Community Crime Awareness
- Incident Management
- Proficient in Radio Protocols
- Crisis Management Techniques
- Rapid Response Coordination
- Data Protection Standards
- Monitoring Systems
- Public Safety
- Security Risk Management
Certification
- Caregiver Certification, 07/01/23 to 12/01/24, Certified as a CareGiver with the National Resource Center for Residential Child & Youth Care Professionals.
- CPR Certification, 06/01/23 to 12/01/24, CPR Certified.
Timeline
Armed Federal Guard
Paragon Systems
07.2024 - Current
Caretaker/Secured Space Monitor
Deployed Services
08.2023 - Current
Porter III-Lead Supervisor
Deployed Services
01.2023 - 08.2023
Video Repair Representative
Spectrum
02.2021 - 01.2022
Restaurant Server
Ambar-Plaza Hotel
12.2020 - 02.2023
Intent Administrator
MAXIMUS FEDERAL SERVICE
07.2020 - 02.2021
Advisor 1
State of Texas Department
05.2020 - 07.2020
Maximus Bi-Lingual Customer Service Representative-CENSUS
02.2020 - 07.2020
Police Patrol Sergeant
HORIZON CITY POLICE DEPARTMENT
05.2014 - 09.2019
Police Officer/Crime Prevention Officer
HORIZON CITY POLICE DEPARTMENT
04.2009 - 05.2014
Store Manager
Family Dollar Stores, Inc
05.2008 - 04.2009
Asset Protection Manager
K-Mart
01.2006 - 03.2008
Asset Protection Supervisor
Kohl's Department Store
04.2000 - 01.2006
High school diploma in Liberal Arts and Sciences -
Law Enforcement Academy, El Paso Community College
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