Marie Coffey
Charlotte,NC
Summary
Experienced client relationship manager with a proven ability to cultivate and maintain strong partnerships. Skilled in understanding client needs, providing personalized solutions, and ensuring customer satisfaction. Proficient in building rapport and trust to foster long-term relationships. .
Highly-driven client relationship manager with strong background in meeting customer service, sales and business development objectives. Astute professional versed in assessments, procedures and regulatory guidelines. Demonstrated team player and contributor facilitating achievement of corporate goals, client satisfaction and effective sales process management.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
13
13
years of professional experience
Work History
Client Relationship Manager
Ramp assistance
Charlotte
09.2019 - 10.2024
- Prepared and presented regular reports on customer relationship activities and outcomes to senior management.
- Determined cross-selling or up-selling opportunities and provided team with insight to facilitate increased or new business.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Resolved any discrepancies or issues related to the administration of financial assistance services.
- Maintained and updated database of clients receiving financial assistance services.
- Collaborated with other organizations to ensure that all necessary forms were completed accurately.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Set up debt payment plans based on client credit, income and assets.
- Approved or denied loan applications and explained reasoning behind decisions.
- Facilitated meetings with clients to review their current financial situations.
- Analyzed data from surveys conducted among recipients of Financial Assistance Services.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
Assistant Manager/Hotel Front Desk Clerk
Quality Inn Suites
Charlotte, NC
04.2018 - 07.2020
- Analyzed business performance data and forecasted business results for upper management.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on sales trends, inventory levels, and financial data.
- Ensured compliance with safety regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved conflicts between team members in an effective manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reported any maintenance issues or damage to supervisors immediately.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Changed bed linens and towels, tidied up rooms.
- Inspected furniture for damage or stains in between guest stays.
Assistant Manager/Customer Service Representative
Blue Cross and Blue Shield
Charlotte
04.2015 - 03.2018
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Produced thorough, accurate and timely reports of project activities.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Implemented quality control measures to uphold company standards.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Coordinated with other departments to ensure smooth flow of operations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Quality Control Inspector
Telnet Group
Charlotte, NC
04.2012 - 03.2015
- Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
- Provided technical support to other departments regarding quality related topics and initiatives.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Trained new employees on proper use of test equipment and inspection techniques.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Identified production concerns and worked with supervisors to understand and remedy situations.
- Notified supervisors or other relevant personnel of test or production issues.
- Developed, documented, and executed manual tests for web-based applications.
- Conducted internal audits to measure adherence to established QA standards.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
- Developed and implemented comprehensive test plans to ensure application functionality met business requirements.
Education
Associate of Science - Medical Physics
Kaplan University
Davenport, IA04-2010
Skills
- Workforce management
- Customer engagement
- Client satisfaction-driven
- Client profile building
- Client service-driven
- Asset development
- Service solution development
- Client needs assessment
- Conflict resolution skills
- Sales
- Salesforce
- Multitasking
- Conflict resolution
- Quality assurance
- Team management
- Problem-solving
- Excellent communication
Timeline
Client Relationship Manager
Ramp assistance
09.2019 - 10.2024
Assistant Manager/Hotel Front Desk Clerk
Quality Inn Suites
04.2018 - 07.2020
Assistant Manager/Customer Service Representative
Blue Cross and Blue Shield
04.2015 - 03.2018
Quality Control Inspector
Telnet Group
04.2012 - 03.2015
Associate of Science - Medical Physics
Kaplan University