Marie Crosby
Lugoff,SC
Summary
Dynamic professional with a proven track record at BCBSSC, excelling in customer service and problem-solving. Skilled in HIPAA compliance and relationship building, I enhance client satisfaction through effective communication and timely resolutions. Committed to optimizing processes, I consistently deliver results while maintaining a clean driving record and adhering to safety protocols.
Overview
41
41
years of professional experience
Work History
Driving Instructor
Championship Driving School
Lugoff, SC
03.2017 - 03.2020
- Instructed students on defensive driving techniques, traffic laws, and vehicle control.
- Planned lessons tailored to learner skill levels and road test requirements.
- Evaluated student performance and provided clear corrective feedback during drives.
- Demonstrated safe lane changes, parking maneuvers, and hazard awareness.
- Adapting lesson plans to address anxiety, confidence gaps, and recurring driving errors.
- Established trust with parents by maintaining transparent communication about their child''s progress and areas of improvement.
- Evaluated student performance and documented progress and goals.
- Supported student drivers in hands-on road training.
- Scheduled appointments with students for driving lessons.
- Promoted proactive problem-solving approaches among students, empowering them to make informed decisions in complex driving scenarios.
- Ensured all vehicles were well-maintained, clean, and properly equipped according to state regulations for optimal safety during lessons.
- Developed tailored lesson plans for each student, addressing their individual needs and weaknesses.
- Built strong rapport with students, fostering a positive learning environment and encouraging open communication.
- Improved student driving skills by utilizing effective teaching methods and personalized instruction.
- Verified proper use of safety restraints by vehicle occupants to comply with State law.
- Offered timely commands to assist student driver in steering or braking to avoid accidents.
- Assisted students in overcoming driving-related anxiety through patient guidance and confidence-building exercises.
- Maintained accurate student records to meet DOT requirements.
- Fostered an inclusive learning environment that accommodated diverse backgrounds, skill levels, and learning styles among students.
- Demonstrated commitment to professional development by attending ongoing training sessions and workshops within the industry.
- Designed routes and set practice skills to challenge student drivers and build behind-the-wheel confidence.
- Maintained a high pass rate for students by providing thorough preparation for both written and practical exams.
- Made driving test appointments for each student and communicated with DMV staff.
- Administered driver education course and knowledge test to assist students with earning learner's permits.
- Participated in trainings, meetings, and seminars to expand knowledge and optimize instruction.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
Courier Contractor
Luxor Scientific Labs
Greenville, SC
04.2020 - 07.2026
- Resolved member inquiries regarding benefits, coverage, and claims using accurate policy interpretation.
- Reviewed account details and documentation to support timely, compliant case resolution.
- Navigated customer service systems to update records and confirm eligibility information.
- Coordinated with internal departments to research complex issues and deliver clear responses.
- Explained plan provisions and next steps in clear language to improve member understanding.
- Identified recurring service issues and recommended process adjustments to improve workflow accuracy.
- Applied HIPAA and confidentiality standards while handling sensitive member information.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Developed rapport with clients, strengthening long-term relationships and promoting brand loyalty.
- Trained new team members on company policies and procedures, ensuring consistent customer experiences.
- Handled sensitive customer information with discretion while adhering to strict data privacy regulations.
- Served as an escalation point for unresolved complaints, working collaboratively with colleagues to find satisfactory resolutions.
Customer Advocate Specialist II
BCBSSC
Columbia, SC
04.1985 - 01.2017
- Resolved member inquiries regarding benefits, coverage, and claims using accurate policy interpretation.
- Reviewed account details and documentation to support timely, compliant case resolution.
- Navigated customer service systems to update records and confirm eligibility information.
- Coordinated with internal departments to research complex issues and deliver clear responses.
- Explained plan provisions and next steps in clear language to improve member understanding.
- Identified recurring service issues and recommended process adjustments to improve workflow accuracy.
- Applied HIPAA and confidentiality standards while handling sensitive member information.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Developed rapport with clients, strengthening long-term relationships and promoting brand loyalty.
- Trained new team members on company policies and procedures, ensuring consistent customer experiences.
- Handled sensitive customer information with discretion while adhering to strict data privacy regulations.
- Served as an escalation point for unresolved complaints, working collaboratively with colleagues to find satisfactory resolutions.
Education
Associate of Science - Marketing And Business Management
Midlands Technical College
West Columbia, SC05.2003
Skills
Package handling
Punctuality
Deadline oriented
Route planning
GPS navigation
Vehicle maintenance
Efficient driving
Load securing
Relationship building and rapport
Working independently
Customer service
Problem-solving
Time management
Excellent driving skills
Attention to detail
Multitasking and organization
Time sensitive deliveries
Team collaboration
HIPAA compliance
GPS and route planning
Attention to confidentiality
Verbal and written communication
Valid Driver's license
Clean driving record
Defensive driving
Vehicle inspections
Safety protocols
Smartphone usage
Schedule adherence
Record keeping
Licensed driver in state
Performance improvement
Business processes and procedures
Logistics and transportation
Dispatch collaboration
Route optimization
Delivery scheduling
Deadline adherence
Dispatch
Issue escalation
Delivery management
GPS systems
Traffic safety
Lab specimen transport
Courier training
Coordinating efficient routes
Punctuality and reliability
Hazmat protocols
Delivery transport
Efficient navigation
Delivering time-sensitive specimens
Teamwork and collaboration
Problem-solving abilities
Multitasking ability
Reliability
Excellent communication
Customer satisfaction
Organizational skills
Flexibility
Effective communication
Customer interaction
Relationship building
Safety procedures
Documentation skills
Team building
Timeline
Courier Contractor
Luxor Scientific Labs
04.2020 - 07.2026
Driving Instructor
Championship Driving School
03.2017 - 03.2020
Customer Advocate Specialist II
BCBSSC
04.1985 - 01.2017
Associate of Science - Marketing And Business Management
Midlands Technical College