Summary
Overview
Work History
Education
Skills
Timeline
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Marie Eisbrenner

Saint Francis,Wisconsin

Summary

Dynamic and organized professional with extensive experience at Ebix Inc as a Receptionist/Customer Service Representative. Expert in managing multi-line phone systems and enhancing customer satisfaction through effective communication. Proven ability in data entry and time management, contributing to improved front desk operations and a welcoming environment for visitors.

Overview

31
31
years of professional experience

Work History

Receptionist/Customer Service Representative

Ebix Inc
11.1994 - Current
  • Greeted and assisted visitors, ensuring a welcoming environment.
  • Managed multi-line phone system, directing calls to appropriate personnel.
  • Processed incoming and outgoing mail, ensuring timely delivery of communications.
  • Maintained cleanliness and organization of reception area for optimal presentation.
  • Responded to inquiries with professionalism and efficiency, enhancing customer satisfaction.
  • Collaborated with team members to improve front desk operations and workflow efficiency.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

St Marys Academy
Milwaukee, WI

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry

Timeline

Receptionist/Customer Service Representative

Ebix Inc
11.1994 - Current

High School Diploma -

St Marys Academy

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Marie Eisbrenner