Dedicated Account Manager known for strong problem-solving abilities and customer engagement skills. Experienced in managing major client accounts, ensuring timely delivery of services, and developing proposals that align with client needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Manager
Tower Fasteners/MSC Industrial Supply
Flanders
01.2019 - Current
Managed major client accounts, enhancing satisfaction and retention through proactive engagement.
Resolved client issues promptly to maintain positive relationships and trust.
Acted as main point of contact in matters relating to client concerns, orders, and requests.
Coordinated with internal teams to deliver products and services on time, strengthening client trust and relationships.
Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
Analyzed client data and identified opportunities for growth.
Developed proposals to meet client needs and specifications effectively.
De-escalated customer interactions by providing alternative solutions to issues.
Addressed customer questions and concerns regarding products and services.
Listened to customer needs to identify and recommend best products and services.
Provided training and guidance to new Account Managers.
Inside Sales
Ability and Drive
Wharton
12.2011 - 12.2018
Cultivated strong customer relationships through personalized assistance and support.
Managed customer accounts, ensuring accuracy of information and timely updates.
Answered customer inquiries and provided accurate information regarding products and services.
Assisted customers with product selection, ordering, returns, exchanges and technical support.
Resolved complaints efficiently, maintaining a positive customer experience.
Processed orders and returns using ERP software system.
Monitored orders from initiation to completion to guarantee timely delivery of goods and services.
Processed incoming shipments and verified contents against packing lists.
Processed outbound shipments, including packing and labeling products for delivery.
Mentored junior team members and managed employee relationships.