Marie-Eve Utt
Blacklick,OH
Summary
Accomplished Branch Manager with a proven track record at Park National Bank, enhancing customer satisfaction and streamlining branch operations. Expert in relationship building and adept at branch operations management, I've successfully mentored teams to exceed performance indicators by fostering excellent customer relationships and employing outstanding time management skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Branch Manager
Park National Bank
07.2020 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Interviewed applicants and worked with HR department on discipline related issues
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Oversaw 2 branches in different locations with a staffing of 8 employees
Assistant Branch Manager
Park National Bank
04.2009 - 07.2020
- Responsible for loans, including car loans and mortgages, in addition to management responsibility
- Created schedule to meet staffing needs
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative-Teller
Park National Bank
04.2008 - 08.2009
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - International Studies
Bowling Green State University
Bowling Green, OH08.2007
Skills
- Branch Operations Management
- Customer Relationships
- Excellent time management skills
- Coaching and Mentoring
- Relationship building and management
Certification
Notary
Languages
French
Native or Bilingual
Norwegian
Limited Working
Timeline
Branch Manager
Park National Bank
07.2020 - Current
Assistant Branch Manager
Park National Bank
04.2009 - 07.2020
Customer Service Representative-Teller
Park National Bank
04.2008 - 08.2009
Bachelor of Arts - International Studies
Bowling Green State University
Similar Profiles
Janelle T. LightbournJanelle T. Lightbourn
Trust Administrative Assistant at Park National BankTrust Administrative Assistant at Park National Bank
Ronald CramerRonald Cramer
Customer Care Supervisor at Park National BankCustomer Care Supervisor at Park National Bank
Sean AndersonSean Anderson
Assistant Branch Manager, Consumer Lender, CSR at Park National BankAssistant Branch Manager, Consumer Lender, CSR at Park National Bank
Rachel StumboRachel Stumbo
Relationship Banker at Park National BankRelationship Banker at Park National Bank
Shonna SmithShonna Smith
Medical Support Assistant MSA at Veterans AffairsMedical Support Assistant MSA at Veterans Affairs