Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marie Fall

New York,NY

Summary

Passionate caseworker who speaks many languages and is committed to helping migrants in shelter environments. I'm excellent at creating service plans, doing psychosocial assessments, and making sure residents are aware of facility policies. I build professional connections with staff and organize crucial services for residents while upholding the confidentiality of my records and managing caseloads effectively. I am a skilled workshop and meeting organizer who also exhibits cultural sensitivity in facilitating communication between clients and outside resources. I am good at setting priorities on my own and managing crises and scheduling medical attention. As an upbeat and sympathetic speaker, I foster a healthy work atmosphere by presenting a sympathetic image to both clients and coworkers.

Overview

5
5
years of professional experience

Work History

Language Interpreter

Accurate Communications
07.2023 - Current
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Communicated with clients to understand interpreting needs and provide best service possible.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
  • Prepared for interpreting tasks by researching and gathering information about tasks beforehand.

Case Manager

DocGo
08.2023 - 12.2023
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

Office Administrative Assistant

Fallene Transportation
11.2022 - 08.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Senior Sales Lead

Kidzlot
06.2021 - 07.2023
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Front End Associate

Walmart
05.2019 - 06.2021
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Bachelor of Business Administration - Management Information Systems

Pace University
New York, NY
2025

Associate of Applied Science - Information Systems

Wake Technical Community College
Raleigh, NC
2023

High School Diploma -

Rolesville High School
Rolesville, NC
2021

Skills

  • Language Interpretation
  • Critical Thinking
  • Consecutive Translation
  • Reading Comprehension
  • Time Management
  • Customer Service
  • Team Cooperation
  • Team Management
  • Medical Interpretation
  • Social Perceptiveness

Languages

English
Native or Bilingual
Wolof
Native or Bilingual
French
Professional Working

Timeline

Case Manager

DocGo
08.2023 - 12.2023

Language Interpreter

Accurate Communications
07.2023 - Current

Office Administrative Assistant

Fallene Transportation
11.2022 - 08.2023

Senior Sales Lead

Kidzlot
06.2021 - 07.2023

Front End Associate

Walmart
05.2019 - 06.2021

Bachelor of Business Administration - Management Information Systems

Pace University

Associate of Applied Science - Information Systems

Wake Technical Community College

High School Diploma -

Rolesville High School
Marie Fall