Summary
Overview
Work History
Education
Skills
Timeline
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Marie Francis

Holyoke

Summary

Healthcare professional committed to delivering compassionate care and supporting patient needs. The ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail—nineteen years of experience in the health care field.

Overview

21
21
years of professional experience

Work History

CNA/HHA

Home Watch Caregivers of Springfield, MA
03.2025 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.

PCA/HHA

Stavros Center For Independent Living
04.2006 - 03.2025
  • Maintain personal hygiene by assisting with bathing, grooming and toileting
  • Catheter changes monthly/maintain catheter
  • Administers injections and medication
  • Assists in daily range of motion exercises, mild physical therapy, and wound care
  • Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
  • Assisted with transferring with a hoyer lift and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
  • Cleaned house, ran errands, meal prep, managed laundry, and completed weekly grocery shopping.
  • Colostomy bag changes, drainage and proper cleaning of the stoma area and surrounding skin.
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Assisted with end-of-life care.

PCA/HHA

Guardian Angel Senior Services
11.2021 - 10.2023
  • Ensured proper hygiene practices were followed by assisting with toileting, bathing, and grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Facilitated meal planning, preparation, and feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Administered medications as prescribed, preventing adverse reactions or complications.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting
  • Transferred patients

Medical Assistant Externship at Holyoke Medical Center

Western Mass OBGYN
09.2010 - 11.2010
  • Stock/prep Exam room and maintained cleanliness of area
  • Documenting Pt Hx, Meds
  • Filling and pulling charts
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted with billing and coding processes
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Store Manager/ Supervisor

Dunkin Donuts
04.2004 - 11.2006
  • Supervised employees and oversaw daily operation of store
  • Interviewed, hired, and trained new employees regarding job responsibilities, company standards and policies
  • Handled cash/credit card transactions, store finances, daily/ bank deposits
  • Processed payroll
  • Scheduled employees for shifts, breaks etc.
  • Performed inventory, stock merchandise, processed purchase orders and log daily sales
  • Enforced and followed Serv-Safe regulations and ensured kitchen and dining areas were sanitized properly
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.



Education

Certified CNA/HHA

Holyoke Community College
Holyoke, MA
05-2024

Dementia Advanced Care And Dementia Basics

Health Care Interactive
Minneapolis, MN
04-2024

CPR And AED Certified

American Heart Association
Springfield, MA
04-2024

Certificate of Technical Studies - Professional Medical Assistant

Branford Hall Career Institute
Springfield, MA
05-2010

Skills

  • Attentive communication abilities
  • Comprehensive patient management
  • Organizational time strategies
  • Vital signs evaluation and documentation
  • Proficient in medical terminology
  • Strong interpersonal communication
  • Secure transfers
  • First Aid and CPR certification
  • Compassion and empathy
  • Responsive to new challenges

Timeline

CNA/HHA

Home Watch Caregivers of Springfield, MA
03.2025 - Current

PCA/HHA

Guardian Angel Senior Services
11.2021 - 10.2023

Medical Assistant Externship at Holyoke Medical Center

Western Mass OBGYN
09.2010 - 11.2010

PCA/HHA

Stavros Center For Independent Living
04.2006 - 03.2025

Store Manager/ Supervisor

Dunkin Donuts
04.2004 - 11.2006

Certified CNA/HHA

Holyoke Community College

Dementia Advanced Care And Dementia Basics

Health Care Interactive

CPR And AED Certified

American Heart Association

Certificate of Technical Studies - Professional Medical Assistant

Branford Hall Career Institute

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Marie Francis