Marie Garcia
Whittier,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses
Overview
9
9
years of professional experience
Work History
Dental Assistant
Dr Brain Novak DMD - Family Dentistry
10.2021 - Current
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Scheduled and confirmed patient appointments.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Waitress
Olive Garden Restaurant
02.2018 - 03.2020
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials, and took drink orders.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Receptionist
Allied International
11.2014 - 05.2016
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Diploma -
Learn For Life
Anaheim, CA06.2016
Skills
- Calm and professional under pressure
- Responding to difficult circumstances
- Customer servic
- Courteous and strong service mindset
- Issue and complaint resolution
- De-escalation techniques
- Multitasking and Prioritization
- Creative problem solving
- Verbal and written communication
- Upselling products and services
- Upbeat and positive personality
- Data Entry and maintenance
- Data Entry
- Efficient and Detail-Oriented
Timeline
Dental Assistant
Dr Brain Novak DMD - Family Dentistry
10.2021 - Current
Waitress
Olive Garden Restaurant
02.2018 - 03.2020
Receptionist
Allied International
11.2014 - 05.2016
Diploma -
Learn For Life