Marie Garner
Altamont
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Dynamic educator and owner of ABC Corner Preschool with a strong background in early childhood education and classroom organization. Proven ability to foster student growth and resolve challenges effectively. Skilled in lesson planning and parent-teacher communication, ensuring a positive learning environment that promotes development and engagement.
Overview
20
20
years of professional experience
Work History
Preschool Owner/Teacher
ABC Corner Preschool
Lehi
09.2022 - Current
- Owner of the Preschool
- Created a positive learning environment that fostered growth and development.
- Applied patience and understanding when dealing with challenging student behavior.
- Implemented lesson plans and daily classroom schedules in accordance with curriculum and programming.
Customer Support Agent
Chatbooks
Lehi
10.2021 - Current
- Resolved customer inquiries or concerns in an efficient and professional manner.
- Monitored incoming calls, emails, chats. to ensure timely response times were maintained.
- Documented all customer interactions in ticketing system accurately and efficiently.
Piano Teacher
Piano Studio
Lehi
09.2016 - 12.2024
- Assisted students in preparing for recitals, auditions, competitions, and performances.
- Advised parents on how best they can support their child's musical development at home.
- Developed and implemented a piano curriculum that encouraged creativity and individual expression.
Online ESL Teacher
VIPKID
China
09.2016 - 09.2021
- Implemented online teaching plans for students of all ages and abilities.
- Provided feedback to students on their progress, strengths, weaknesses, and areas for improvement.
- Assessed student performance through tests, quizzes, assignments, and other activities.
Elementary School Teacher
Nebo School District
Payson
11.2008 - 05.2016
- Conducted parent-teacher conferences as needed to discuss student progress and concerns.
- Developed lesson plans and utilized instructional materials to provide individualized and small and large group instruction.
- Established clear expectations for student conduct in order to create a safe learning environment.
Customer Service Rep/Supervisor
Rocky Mountain ATV/MC
Payson
01.2005 - 08.2008
- Resolved escalated customer issues with patience and understanding.
- Trained customer service representatives on customer service standards, policies, and procedures.
- Maintained up-to-date knowledge of changes in products or services offered by the company.
Education
Master of Science - Curriculum And Instruction
Utah Valley University
Orem, Utah05-2013
Bachelor of Science - Elementary Education
Utah Valley University
Orem, Utah05-2010
Associate of Arts - Elementary Education
Snow College
Ephraim, Utah05-2007
Skills
- Customer relations
- Problem solving
- Computer proficiency
- Product Knowledge
- Complaint/Concern resolution
- Lesson planning
- Parent-Teacher communication
- Classroom Organization
- Punctuality and reliability
- Positive and professional
Timeline
Preschool Owner/Teacher
ABC Corner Preschool
09.2022 - Current
Customer Support Agent
Chatbooks
10.2021 - Current
Piano Teacher
Piano Studio
09.2016 - 12.2024
Online ESL Teacher
VIPKID
09.2016 - 09.2021
Elementary School Teacher
Nebo School District
11.2008 - 05.2016
Customer Service Rep/Supervisor
Rocky Mountain ATV/MC
01.2005 - 08.2008
Master of Science - Curriculum And Instruction
Utah Valley University
Bachelor of Science - Elementary Education
Utah Valley University
Associate of Arts - Elementary Education
Snow College
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