Marie Girardi
Leland,NC
Summary
Dynamic professional with a proven track record at Verizon, excelling in customer service and administrative support. Skilled in food safety and cleanliness standards, I effectively resolved guest complaints while enhancing satisfaction. My ability to prioritize multiple responsibilities and maintain reliable inventory management contributed to a positive dining experience at Holiday Inn Express.
Overview
2026
2026
years of professional experience
Work History
Breakfast Attendant
Holiday Inn Express Hotel
08.2022 - 07.2025
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
- Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted with bussing tables and cleaning up spills.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Monitored dining room inventory and replenished as necessary.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Addressed customer complaints and inquiries to verify satisfaction.
Facilities Administrative Assistant
Verizon
1995 - 2015
- Improved communication between departments by acting as liaison between facilities staff and other teams within the organization.
- Enhanced office efficiency by organizing and maintaining facility records and documentation.
- Collaborated with cross-functional teams to support company-wide initiatives that required facilities assistance or expertise.
- Ensured compliance with local regulations by staying current on relevant laws, codes, ordinances related to building operations.
- Provided exceptional customer service to facility users, addressing concerns promptly and professionally.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
Customer Service Repair
Verizon
1993 - 1995
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Directory Assistance Operator
Verizon
1990 - 1993
- Upheld strict confidentiality practices when dealing with sensitive customer information.
- Promoted positive work environment through collaboration, open communication, and respectful interactions with colleagues.
- Collaborated with team members to achieve shared goals and provide exceptional service.
- Answered questions about third-party charges and refunded incorrect bills.
- Handled a high volume of calls efficiently, prioritizing tasks and managing time effectively.
- Exceeded expectations in maintaining a low rate of errors while processing a large number of requests daily.
- Enhanced customer satisfaction by providing accurate and timely directory assistance information.
Operator Assistance
Verizon
1988 - 1990
- Partnered with other departments to facilitate seamless issue escalation when necessary.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Delivered exceptional service through effective communication, active listening, and empathy towards customers'' situations.
- Exceeded daily call quotas consistently, demonstrating commitment to productivity targets.
- Handled high-pressure situations with grace, maintaining composure while offering timely support to distressed customers.
Education
No Degree - Photography
Hofstra University
Hempstead, NYHigh School Diploma -
Seaford High School
Seaford, NY01-1973
Skills
- Skilled in prioritizing multiple responsibilities
- Cleanliness standards
- Sanitation practices
- Stocking
- Food safety knowledge
- Guest relations
- Food safety
- Food restocking
- Breakfast preparation
- Reliable inventory management
- Buffet quality control
- Food preparation techniques
- Resolving guest complaints
Timeline
Breakfast Attendant
Holiday Inn Express Hotel
08.2022 - 07.2025
Facilities Administrative Assistant
Verizon
1995 - 2015
Customer Service Repair
Verizon
1993 - 1995
Directory Assistance Operator
Verizon
1990 - 1993
Operator Assistance
Verizon
1988 - 1990
No Degree - Photography
Hofstra University
High School Diploma -
Seaford High School