Marie Gonzalez
Maywood,CA
Summary
Dynamic Store Manager with a proven track record at Seaside Dining Group Inc, excelling in customer service and team leadership. Expert in inventory management and training, I enhanced operational efficiency and customer satisfaction, achieving significant improvements in service quality and employee performance. Committed to fostering a positive shopping experience through effective communication and problem-solving.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
20
20
years of professional experience
Work History
Store Manager
Seaside Dinning Group Inc
5900 Atlantic Blv Maywood CA 90270
03.2016 - Current
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
- Learned inventory management systems to track stock levels and product availability.
- Supported team in maintaining store appearance and merchandising standards for optimal customer experience.
- Adapted quickly to new procedures to enhance operational efficiency and service quality.
- Collaborated with staff to address customer inquiries, fostering positive shopping experiences.
- Participated in training sessions to develop knowledge of products and services offered.
- Monitored safety protocols, contributing to a secure environment for customers and employees.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Cook /server
RDR COMPANY
5900 Atlantic Blv Maywood Ca 90270
01.2006 - 03.2016
- Prepared high-quality dishes following established recipes and presentation standards.
- Managed inventory levels to ensure timely availability of ingredients and supplies.
- Trained and mentored junior kitchen staff on food safety and cooking techniques.
- Implemented efficient food preparation processes, reducing waste and improving kitchen workflow.
- Collaborated with front-of-house staff to enhance customer service experience during peak hours.
- Developed seasonal menus reflecting current culinary trends while maintaining cost-effectiveness.
- Ensured compliance with health regulations, maintaining cleanliness and safety in the kitchen environment.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Staff supervision
- Employee scheduling
- Accurate cash handling
- Documentation and reporting
- Customer response
- Bank and safe deposits
- Loss prevention procedures
Languages
Spanish
Elementary
English
Elementary
Timeline
Store Manager
Seaside Dinning Group Inc
03.2016 - Current
Cook /server
RDR COMPANY
01.2006 - 03.2016