Open To Work
Marie Greeno
Howard Center for Human Services
Daytona Beach,FL
Work Preference
Overview
Customer-Focused Senior Team Lead experienced in Human Services. Delivered high-quality service through effective people management, problem-solving, and client communication. Ensured compliance with state guidelines while fostering positive relationships and enhancing overall service quality.
01+
Language
01+
Certification
28+
years of professional experience
Work History
07.2024 - 06.20261 Year 11 Months
Senior Team Lead
Howard Center for Human Services | Burlington, VT
- Managed and oversaw daily state guidelines and responsibilities for a Licensed Level III Residential Home for Developmental Disabilities
- Supervised Staff - weekly team meetings, monthly supervisions and trainings
- Scheduling for residents and staff - complex case scheduling for 24/7 two staff coverage to ensure safety
- On Call Crisis Support Rotation
- Maintained required trainings annually and held CPR and First Aid requirements
- Medication delegation and administration
- Ongoing relationships with state guardians , families, team members, therapists and medical providers
- Appointment scheduling, transportation for in person support for medical appointments
- Maintained wheelchair accessible van with regular upkeep, gas and trainings for staff to utilize safely
- Money Management for residents and household day-to-day expenses
- Daily case management - community support, daily personal care, employment, documentation and person-centered goals
- Medicaid and Medicare support with applications, renewals and communication
- ISA documentation written and supported for the Vermont state guidelines and regulations
- Managed day-to-day household needs -cleaning, supplies, grocery shopping menu planning with dietary restrictions when applicable
- Worked closely with the agency nurse to oversee special care procedures and proper training on equipment and medication changes
- Coordination with the hospitals, rehabilitations and home health care staff when applicable
- Computer knowledge with multiple systems used for documentation required for VT nonprofit organization health care
- Problem solving, coordination and resource knowledgeable for timely and effective services to be provided
03.2011 - 06.202413 Years 3 Months
Client Service Coordinator
Champlain Community Services | Colchester, VT
- Case management and coordination of services for client caseload
- Implemented ISAs and requirements of VT regulations for support and services
- Medicaid and Medicare support with applications , renewals and phone communication
- Supervised staff
- Scheduling for staff to ensure supports and services are provided daily
- Computer knowledge with systems needed to be utilized for VT nonprofit healthcare – EHR
- Home Provider support, housing in the community for clients. Worked closely with VT state housing inspections to ensure proper safety and guidelines
- Monthly home visits
- Required documentation
- Representative payee for clients and worked closely with the agency whom oversaw finances
- Annual trainings and CPR / First Aid
- Medication administration and delegation
- Support ( coverage) in the community and with employment
- Support with scheduling medical appointments, transportation and in person support during the appointments
- Weekly team meetings
- Ongoing rapport with families, state guardians, medical providers and therapists
- On -Call pager rotation for the duration of this employment
- Took on Program Manager Position for Choices for Care Program which allowed elders to seek housing in the community which was overseen and supported after finding placement. Case Management with required guidelines and documentation provided
- Special Training on Dementia
06.2010 - 06.20111 Year
Homeless Shelter Manager
Samaritan House | Saint Albans, VT
- Managed homeless shelter for one year during employment gap.
- Worked with individuals, children, substance abuse and probation and parole to maintain temporary placement
- Resources and support to obtain employment and housing
- Case management
- Supervised Staff
- Ongoing meetings and follow up
05.1998 - 06.200911 Years 1 Month
Case Manager
Northwestern Counseling And Support Services | Saint Albans, VT
- Managed case files for adults with mental illness
- Supported dual diagnoses
- Documentation and ISAs - state audits
- Scheduling
- Oversaw staff
- Provided transportation and support for day-to-day activities and medical appointments
- Psychiatry support and medications management
- Medication delegation – ensured clients took their medication daily with delivery to their homes in the community - NCSS started th A.C.T. team to incorporate the medication management with three shifts covered to ensure am and pm medications are being taken regularly
- Worked closely with therapists, medical providers, families and State Guardians
- Annual Trainings , CPR/ First AID requirements
- On Call rotation for the duration of employment - weekly on call meetings
- Computer knowledge
- Medicaid and Medicare support
- Representative Payee for clients and financial oversight
- Coordination with hospitals, home health and VT State waterbury Hospital (when operating, now closed)
Education
Associate of Science | Human Services
Community College Of Vermont | St Albans VT | 06-2013
Community College Of Vermont - St Albans VT
06-2013
Skills
Certification
- Dementia trainings and courses
- CPR and First Aid
- Obtained LNA - no longer valid due to not working in that field
- Private in home personal care for aging population
Languages
English
Full Professional
Timeline
Senior Team Lead
Howard Center for Human Services
07.2024 - 06.2026Read more
Client Service Coordinator
Champlain Community Services
03.2011 - 06.2024Read more
Homeless Shelter Manager
Samaritan House
06.2010 - 06.2011Read more
Case Manager
Northwestern Counseling And Support Services
05.1998 - 06.2009Read more
Community College Of Vermont - Associate of Science, Human Services
Read more