Marie Harvey
Tavares,FL
Summary
Authorized to work in the US for any employer. I have extensive experience in customer service and operating procedures. I am self sufficient and a quick study. I encourage questions to verify that procedures are understood.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Assistant Branch Manager
Insight Credit Union
07.2022 - 01.2024
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Generated financial and operational reports to assist management with business strategy.
Sales Specialist/ Vault
Home Depot
09.2019 - 03.2020
- I worked as a flooring sales specialist at Home Depot
- I also served as back up to the Vault as needed, handling 10 plus registers and balancing store's previous day sales.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Teller
BB and T Bank
07.2017 - 05.2019
- Working full time, large cash handling experience as well as secure account monitoring
- Became a
- Notary Public as well
- Promoted to Vault teller
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received loan and utility payments, sending funds to correct destinations.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Educated customers on online banking and mobile banking applications.
Seasonal Cashier
Hobby Lobby
02.2016 - 06.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Manager
Cheers Altamonte
10.2009 - 08.2015
- I handled stock intake and making payments for deliveries as well as managing staff during the A.M
- Shift
- Customer service and food safety
- I set up registers for both morning and evening shifts and made cash drops for servers and bartenders
- Upon closing I was responsible for settling the cash drop for the day and for activating alarm at closing
- Upon opening I was responsible for making sure the registers were correct before being placed at counter.
Education
GED -
Thomas Jefferson Senior High School
12.2003
Skills
- Large cash handling (10 years)
- Balancing (6 years)
- Great Math skills (10 years)
- Point of sale program (6 years)
- Customer Service
- Team Member
- Planograms
- Food Safety
- Merchandising
- Financial services
- Multi-line phone systems
- Microsoft Office
- Mobile applications
- Filing
- Medical terminology
- Certified Notary Public
- April 2023 to April 2027
- NMLS
- April 2023 to Present
Timeline
Assistant Branch Manager
Insight Credit Union
07.2022 - 01.2024
Sales Specialist/ Vault
Home Depot
09.2019 - 03.2020
Teller
BB and T Bank
07.2017 - 05.2019
Seasonal Cashier
Hobby Lobby
02.2016 - 06.2016
Manager
Cheers Altamonte
10.2009 - 08.2015
GED -
Thomas Jefferson Senior High School