Marie Jeanlys
TAMARAC,FL
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
A Loving Life Care LLC
09.2020 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Customer Service Representative
CVS HEALTH CORPORATION
, California
09.2021 - 06.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Remote Customer Representative
Teleperformance USA
06.2017 - 10.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Technical School - Certified Nursing Assistant
Quality Nursing Training Center
Coconut Creek, FL06-2020
High School Diploma -
Boyd H. Anderson High School
Lauderdale Lakes, FL06.2017
Skills
- Direct Patient Care
- Mobility Assistance
- Quality Assurance
- Medical Terminology Knowledge
- Documenting Behaviors
- Condition Monitoring
- Observing Responses
- Patient-Focused Care
- Indirect Patient Care
- Patient Relations
- Database Administration
- Understands Mobility Assistance Needs
- Medical Records Management
- Collecting Vital Signs
- Helping With Medication
- Inbound and Outbound Calling
- Call Management
- Information Security
- Paperwork Processing
- Product Knowledge
- Data Collection
- Data Entry
- Professional telephone demeanor
- Client Relations
Certification
- CNA - Certified Nurse Assistant
- Registered Pharmacy Technician
Timeline
Customer Service Representative
CVS HEALTH CORPORATION
09.2021 - 06.2023
Certified Nursing Assistant
A Loving Life Care LLC
09.2020 - Current
Remote Customer Representative
Teleperformance USA
06.2017 - 10.2019
Technical School - Certified Nursing Assistant
Quality Nursing Training Center
High School Diploma -
Boyd H. Anderson High School
- CNA - Certified Nurse Assistant
- Registered Pharmacy Technician
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