State of New Mexico Tax and Revenue | 07.2013 - Current
Recover delinquent tax liabilities and non-filed tax returns via collection dialer.
Work independently to obtain and process payments, issue agreements, request liens and recommend levy actions.
Assist taxpayers on all questions regarding personal taxes or business taxes.
Call Center; Answering inbound calls, assisting customers' questions on any tax issues, refund status, returns status, provide resolution to collection, offer taxpayers assistance with payment plan options or managed audits.
Giving full attention to taxpayers, deliver excellent and clear information.
Account fallow up as needed
Human Resources Recruiter
4 Years 3 Months
Sandia Casino | 03.2006 - 06.2010
Review resumes / applications and credential for appropriate skills, experience and knowledge in relation to position requirements.
Confer with senior leadership to identify personnel needs, workforce training, strategies and search assignments.
Refer selected applicants to hiring managers for interview process,
Perform reference checks, facilitate new hire paperwork.
Accompany applicant to Gaming Resolutions for finger printing
Extend offer of employment.
Patient Care Coordinator
3 Years
University Hostpital – OUT-PATIENT | 03.2002 - 03.2005
Registration, contact patients, update and verify all personal information, verify insurance coverage, collect co-pays and other payments, schedule appointments for follow-ups or and/or procedures, assist with incoming calls, message providers.
Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
HR Generalist
6 Years 8 Months
Anasazi Construction | 04.1995 - 12.2001
Perform all office duties, including but not limited to human.
Review resumes / applications and credentials for appropriate skills, experience and knowledge in relation to position requirements.
Conduct references; professional and personal.
Confer with senior leadership to identify personnel needs, workforce training, strategies and search assignments.
Refer selected applicants to hiring managers for interview process, perform reference checks, facilitate new hire paperwork, extend offer of employment.
Audit and maintain bookkeeping for all jobs and employee files, maintain financial records for all jobs, track all account receivables.
Build job reports for building budgets.
Prepare and submit invoices and submit job proposals.
Process and approve purchase orders.
Review, process and submit weekly timesheets.
Submit weekly payroll spreadsheet for review and approval.
Conduct bank errands as needed.
Coordinate meetings with architects, builders and contractors.
Advance computer skills
Implemented HR policies that improved compliance and streamlined operations within the organization.
Conducted employee performance evaluations, providing constructive feedback to drive professional development.
Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
Managed recruitment processes, ensuring alignment with organizational goals and culture.
Developed training programs to enhance employee engagement and performance across departments.
Education
BBA - Business Administration
Universidad De Coahuila | Torreon Coahuila Mexico | 07-1995