Marie Johnson
Conyers,GA
Summary
Customer Service Specialist experienced in prioritizing and multi-tasking within fast-paced environments. Achieved high levels of customer satisfaction through effective issue resolution and team collaboration. Focused on promoting sales and enhancing service standards to drive revenue growth.
Overview
20
20
years of professional experience
Work History
Customer Service Associate
Home Depot, USA
Conyers, Georgia
05.2020 - Current
- Assisted Home Depot customers with product questions, aisle locations, and purchase support.
- Processed returns, exchanges, and refunds using Home Depot register systems.
- Resolved customer concerns at Home Depot service desk with calm, clear communication.
Cashier
Publix
Atlanta, MI
06.2006 - Current
- Assisted Home Depot customers with product questions, aisle locations, and purchase support.
- Processed returns, exchanges, and refunds using Home Depot register systems.
- Resolved customer concerns at Home Depot service desk with calm, clear communication.
Member Engagement Representative
Associated Credit Union of Georgia
Norcross, Georgia
03.2023 - 09.2026
- Onboarding of new members
- Identified needs of members promptly and efficiently.
- Provided excellent service and attention to members over the phone
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Patient Advocate
RemX Staffing
Alpharetta, Georgia
07.2018 - 02.2020
- Assisted Home Depot customers with product questions, aisle locations, and purchase support.
- Processed returns, exchanges, and refunds using Home Depot register systems.
- Resolved customer concerns at Home Depot service desk with calm, clear communication.
- Verified insurance coverage and eligibility using EMR and payer portals.
- Coordinated patient intake and scheduling for RemX healthcare staffing assignments.
- Explained treatment plans and billing details in clear patient language.
- Documented patient concerns and routed issues to clinical teams.
- Maintained HIPAA-compliant records and protected confidential patient information.
- Resolved scheduling conflicts between patients, providers, and staffing coordinators.
Total Loss Specialist
Goldfein Claims Management
Alpharetta, Georgia
07.2016 - 02.2018
- Assisted Home Depot customers with product questions, aisle locations, and purchase support.
- Processed returns, exchanges, and refunds using Home Depot register systems.
- Resolved customer concerns at Home Depot service desk with calm, clear communication.
- Reviewed vehicle valuations, repair estimates, and settlement files for claim accuracy.
- Managed total loss claims at Goldfein Claims Management using insurer guidelines.
- Analyzed title documents and ownership records for total loss processing.
- Prepared claim notes, payoff requests, and settlement correspondence.
- Resolved claimant questions with clear, professional service and claim updates.
Call Center Specialist
Hire Dynamics LLC
Alpharetta, Georgia
02.2014 - 06.2016
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Followed policies and procedures to meet or exceed established performance requirements.
- Managed inbound candidate calls for Hire Dynamics staffing inquiries.
- Conducted outbound follow-up calls for applicant screening and scheduling.
- Updated caller records in Hire Dynamics systems.
Education
Norman Manley High
Kingston, JamaicaSkills
- Microsoft Office
- Microsoft Office
- Computer proficiency
- Meridian Link
- Sales Force Cube
- Symitar
- Symitar
References
References available upon request.
Timeline
Member Engagement Representative
Associated Credit Union of Georgia
03.2023 - 09.2026
Customer Service Associate
Home Depot, USA
05.2020 - Current
Patient Advocate
RemX Staffing
07.2018 - 02.2020
Total Loss Specialist
Goldfein Claims Management
07.2016 - 02.2018
Call Center Specialist
Hire Dynamics LLC
02.2014 - 06.2016
Cashier
Publix
06.2006 - Current
Norman Manley High