Marie Joseph
Boston
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Rep position. Ready to help team achieve company goals. Experienced Unit Coordinator with over 10 years years of experience in hospital setting . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
27
27
years of professional experience
Work History
Sr. Patient Experience Representative
Boston Children's Hospital
09.2021 - Current
- Scheduling appointments or procedures
- Scheduling Ambulance Ride for patients
- Receiving and/or registering patients, visitors and staff for admissions/ transferring patient to other units within the hospital
- Collecting, verifying, and recording required information
- Obtaining records, files and/or results for appointments/admissions and entering related information on hospital & departmental computer systems
- Answering, screening and routing telephone calls
- Performing general office support tasks such as opening and sorting mail, ordering supplies and maintaining logs & records foster home.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assembled admissions pages and added new pages to patients' charts.
- Followed document protocols to safeguard confidentiality of patient records.
Unit Coordinator
Brigham's And Woman's Hospital
09.2017 - Current
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Coordinated non-clinical and ancillary services of assigned patient care units.
- Supervised unit and staff by overseeing clinical services, serving meals, observing medication administration and scheduling outings.
- Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
- Assists the nurses on the floor with requests for patients and care
- Develop and implement charts ,curriculums and maintain assessment profile.
- Oversee and maintain daily administrative operations to enhance and support a cohesive and efficient office environment
Customer Service Representative Lead
Beth Israel Deaconess Medical Center
08.1998 - 12.2017
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Greet guests and direct visitors to proper locations as needed
- Assist with training new staff to deliver high standard of customer service
- using console to comminate with maintenance request on the radio
Education
Associate of Science - Heath Care
Roxbury Community College
Boston, MA06-2028
BBA - Health Administration
Springfield College (In- Process)
Springfield, MA06-2028
Skills
- Accounts Payable and Accounts Receivable
- Evaluating Quality of Care
- EPIC EMR
- Registration and Scheduling
- Equipment Cleaning and Inspection
- Patient Transport
- Communicating to Patients and Families
- Providing Information and Resources
- Sterilizing Equipment Use
- Resolving Problems
- Customer Experience
- Patient Confidentiality and Data Security
- Bilingual -100% Fluent in English and Haitian Creole
- Proficiency in Microsoft Suite applications such Access ,Outlook PowerPoint
- Sort incoming mail,scan and faxing documents
Timeline
Sr. Patient Experience Representative
Boston Children's Hospital
09.2021 - Current
Unit Coordinator
Brigham's And Woman's Hospital
09.2017 - Current
Customer Service Representative Lead
Beth Israel Deaconess Medical Center
08.1998 - 12.2017
Associate of Science - Heath Care
Roxbury Community College
BBA - Health Administration
Springfield College (In- Process)