Chauntele McNeal
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle several projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Sr. Patient Financial Advocate
FirstSource
Coppell, TX
08.2023 - Current
- Reduced patient anxiety surrounding medical expenses by offering compassionate support and financial guidance during difficult times
- Maintained a high level of proficiency in industry regulations, ensuring all financial counseling services adhered to applicable laws and guidelines.
- Ensured smooth operations within the finance department by regularly updating policies and procedures according to industry best practices.
- Streamlined the application process for financial aid, reducing wait times and increasing patient satisfaction.
Senior Claims Examiner
Willis Towers Watson
Richardson, TX
10.2017 - 02.2023
- Reduced claim resolution time by conducting thorough investigations and timely decisionmaking.
- Contributed to company growth by consistently meeting or exceeding productivity targets without sacrificing quality standards.
- Streamlined claims processing by implementing efficient workflow procedures.
- Maintained up-to-date knowledge of industry trends and legislative changes, ensuring accurate claim evaluations.
- Mentored new hires during their onboarding process, sharing insights from years of experience as a Senior Claims Examiner.
- Coordinated with medical professionals to obtain necessary documentation for evaluating injury claims accurately.
- Enhanced customer satisfaction through prompt communication and comprehensive claim explanations.
Administrative Assistant
Mitchell International, Inc.
Coppell, TX
06.2013 - 05.2017
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Front Desk Receptionist
Metlife
Tulsa, OK
01.2011 - 06.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
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Central High School
Tulsa, OK2003
Skills
- Medical Terminology
- Packaging
- Accounts payable
- Microsoft Excel (5 years)
- Analysis skills
- Transcription
- Health Insurance (10 years)
- ICD-10
- Microsoft Word (10 years)
- RMF
- Medical Billing
- Filing
- Quality Control
- Data Entry (10 years)
- Typing
- QuickBooks
- Accounts receivable
- ICD-9
- Patient Data Management Systems
- Claims Adjustments Review
- Injury Evaluation
- Carrier Policies
- Social Perceptiveness
- Data Verification
- Standard Operating Procedures Proficient
- Identifying Errors
- Purchase Orders
- Liability and Coverage
- Familiar with Fraud Statutes
- Payment Arrangements
- Customer Inquiries
- Microsoft PowerPoint
- Product Specifications
- Editing Documents
- Insurance Claims Cases
- Account Consultations
- CCC Pathways
- Onsite Evaluation
- CMS Guidelines
- Training Programs
- Microsoft Office Suite
- Evidence Preservation
- Special Handling
- Annual Reviews
- Past Due Balance Management
- Authorize Payments
- Human Relations Skills
- Applications Knowledge
- Automated Work Distributor (AWD)
- Building Construction Knowledge
- Status Updates
- Cost Control
- Reservation Documentation
- Processing Refunds
- Professional Development
- Claims Understanding
- Data Entry Software
- Review Cases
- Health Examinations
- Learning Strategies
- Medical Billing and Coding
- Document and Policy Review
- Reading Comprehension
- Legal Proceedings Knowledge
- Coding Systems
- Outgoing Phone Calls
- Complex Negotiations
- Job Assignments
- Standard Operating Procedure Development
- Accounts Payable and Accounts Receivable
- AMS360
- Filing Appeals
- Federal Guidelines
- Outpatient Procedures
- Suspect Interviewing
- Customer Satisfaction
- Financial Assistance
- Dental Terminology
- Defense Strategy
- Financial Compliance
- Balance Sheets
- Coverage Analysis
- Workers Compensation
Accomplishments
- Supply chain
- Medical Coding
- Pricing
- Medical Records
- CPT coding
- Proofreading
- Accounting
- Quality Assurance
- Clerical experience
- Manufacturing
- HIPAA
- Insurance Verification
- Microsoft SharePoint
- DoD Experience
- Epic
- ICD Coding
- Laboratory Experience
- System Administration
- EMR Systems
- Medical Office Experience
- Anatomy Knowledge
- Certifications and Licenses
- Certified Coding Specialist
Timeline
Sr. Patient Financial Advocate
FirstSource
08.2023 - Current
Senior Claims Examiner
Willis Towers Watson
10.2017 - 02.2023
Administrative Assistant
Mitchell International, Inc.
06.2013 - 05.2017
Front Desk Receptionist
Metlife
01.2011 - 06.2013
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Central High School