Marie Kopil
Houston,TX
Summary
Detail-oriented claims specialist with extensive experience in claims processing and customer communication. Proven ability to resolve complex issues efficiently while maintaining high standards of service. Recognized for delivering exceptional results in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Senior Claim Specialist
Unishippers
Dallas, TX
12.2025 - Current
- Communicated with clients to gather critical information for claims, enhancing processing efficiency.
- Reviewed and verified customer documentation for accuracy and completeness, ensuring compliance with company standards.
- Maintained organized records of all claim transactions, facilitating quick retrieval and improving workflow.
- Resolved customer inquiries promptly while ensuring high levels of satisfaction.
- Provided exceptional customer service throughout the claims process.
Claims Manager
Unishippers
Albany, NY
10.2018 - 12.2025
- Developed workflows for claims management operations, enhancing operational efficiency and accuracy.
- Collaborated with carriers to resolve complex claim issues, ensuring timely resolutions.
- Facilitated communication between clients and internal teams on claims status, improving transparency.
- Facilitated settlement agreements between claimants and freight carriers or insurance companies.
Claims Coordinator
Worldwide Express
Albany, NY
02.2010 - 09.2018
- Guided clients through claim procedures and documentation requirements to ensure clarity and compliance.
- Reviewed and verified accuracy of claim documentation to facilitate prompt processing.
- Maintained detailed records of claim activities, tracking payments, denials, and appeals for audit readiness.
- Provided training to new staff on claims handling procedures.
Customer Service Representative & Bridal Specialis
Bed Bath & Beyond
Albany, NY
2007 - 2010
- Provided exceptional customer service by quickly resolving issues and assisting customers with inquiries.
- Handled customer needs effectively while maintaining composure in high-pressure situations.
- Built strong customer relationships through personalized product guidance and effective upselling techniques.
- Processed sales transactions and handled returns efficiently.
Education
Bachelor of Science - Psychology
The College of Saint Rose
Albany, NY05-2011
Skills
- Claims processing
- Data analysis and reporting
- Documentation review
- Workflow optimization for streamlined processes
- Clear customer communication
Timeline
Senior Claim Specialist
Unishippers
12.2025 - Current
Claims Manager
Unishippers
10.2018 - 12.2025
Claims Coordinator
Worldwide Express
02.2010 - 09.2018
Customer Service Representative & Bridal Specialis
Bed Bath & Beyond
2007 - 2010
Bachelor of Science - Psychology
The College of Saint Rose