Marie Laguerre
Kennesaw,GA
Summary
Detail-oriented financial services expert with a robust background in compliance and risk management. Known for strong conflict resolution skills and the ability to cultivate lasting customer relationships, ready to leverage expertise to support banking operations.
Overview
17
17
years of professional experience
4
4
Certifications
Work History
Relationship Banker/ Coordinator
Truist Bank
Woodstock, Georgia
01.2021 - Current
- Cultivated strong customer relationships through personalized banking solutions.
- Assisted customers with account management and financial inquiries effectively.
- Facilitated loan applications and guided clients through approval processes.
- Monitored account activities for compliance with banking regulations actively.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Conducted thorough investigations into suspicious financial transactions and activities.
- Collaborated with law enforcement agencies on complex cases involving financial crimes.
- Responded promptly to inquiries from customers regarding their accounts or transactions that may be linked to potential money laundering schemes.
- Assisted other law enforcement agencies during emergencies when requested.
- Assisted law enforcement agencies in investigations related to fraud cases.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Maintained confidentiality of bank records, transactions and customer information.
- Conducted risk assessments for accounts to minimize potential fraud incidents.
- Managed daily operations and ensured compliance with banking regulations.
- Investigated suspicious transactions that could be linked to money laundering activities.
- Performed daily audits of cash drawers, deposits, withdrawals, transfers.
- Resolved customer inquiries promptly, ensuring satisfaction and loyalty.
Kitchen/Bath/Flooring Sales Specialist
Lowes Home Improvment
Marietta, GA
01.2016 - 01.2021
- Developed product knowledge to provide expert guidance on flooring materials.
- Demonstrated flooring installation techniques to enhance customer understanding.
- Managed inventory levels to ensure product availability for customers.
- Trained new staff on flooring sales processes and customer service standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
Pro sales specialist
Home Depot
Smyrna, Georgia
01.2012 - 01.2016
- Assisted customers in selecting products that meet their specific needs and preferences.
- Managed inventory levels to ensure optimal stock availability for popular items.
- Resolved customer inquiries and complaints efficiently to maintain satisfaction levels.
- Utilized point-of-sale systems for processing transactions accurately and swiftly.
- Managed daily operations of the sales team including setting goals and objectives.
- Followed up on inquiries from prospective clients in a timely fashion.
- Generated leads through cold calling, email campaigns, networking.
- Researched industry trends to stay abreast of changes in the marketplace.
- Advised customers on appropriate solutions based on their needs.
- Analyzed data from customer surveys and feedback forms.
Sales Representative Team Leader
Brighton Collectibles
Atlanta, GA
01.2009 - 01.2012
- Led team meetings to discuss sales strategies and performance improvements.
- Trained new sales representatives on product knowledge and customer engagement techniques.
- Coordinated schedules to ensure adequate staffing during peak sales periods.
- Resolved customer inquiries and complaints to enhance overall shopping experience.
- Monitored inventory levels and collaborated with management on restocking needs.
- Developed key customer relationships to increase sales.
- Recruited, hired, trained, evaluated, coached, mentored, and disciplined Sales Representatives.
Education
Criminal Justice -
Kennesaw State University
Kennesaw, GASkills
- Customer relationship management
- Financial compliance
- Risk assessment
- Account management
- Sales strategy development
- Inventory management
- Team leadership
- Transaction processing
- Conflict resolution
- Time management
- Training and mentoring
- Financial planning
- Financial processes
- Money handling
- Employee motivation
- Cash flow management
- Recordkeeping requirements
- Customer Service-oriented
- Loss prevention
- Teller support
- Credit assessment
- Banking
- Account closings
- Multitasking
- Financial analysis
- Financial advising
- Relationship building and management
- Sales technique development
- Teamwork
- Product knowledge
- Teamwork and collaboration
- Detail-oriented
- Analytical skills
- Fraud investigation
- Regulatory compliance
- Bilingual in [French/ Creole]
Languages
Creole
Full Professional
French
Limited
Certification
Money Laundering certification- Georgia
Accomplishments
Top performer for Lowe's in sales for the district of Marietta-GA
Timeline
Relationship Banker/ Coordinator
Truist Bank
01.2021 - Current
Kitchen/Bath/Flooring Sales Specialist
Lowes Home Improvment
01.2016 - 01.2021
Pro sales specialist
Home Depot
01.2012 - 01.2016
Sales Representative Team Leader
Brighton Collectibles
01.2009 - 01.2012
Criminal Justice -
Kennesaw State University