Kimberly Riecker
Utica
Summary
Dynamic banking specialist recognized for strong cash handling and customer onboarding abilities. Experience in enhancing service delivery while ensuring compliance with banking regulations, ready to contribute to operational excellence and client satisfaction.
Overview
16
16
years of professional experience
Work History
Relationship Banker/Senior Relationship Banker
M&T Bank
New Hartford
01.2025 - Current
- In this time, I have been promoted from Relationship Banker to Senior Relationship Banker.
- Assisted customers with account openings and service inquiries.
- Assisted clients with opening and closing bank accounts to facilitate smooth transactions.
- Provided tailored banking solutions aligned with client needs and preferences.
- Processed loan applications and guided clients through approval procedures effectively.
- Collaborated with team members to enhance overall customer service experiences.
- Ensured compliance with all policies and procedures in branch operations.
- Supported all branch operations to maintain high standards of service delivery.
Universal Banker
M&T Bank
New Hartford
04.2021 - 12.2024
- Assisted customers with account inquiries and transaction processing.
- Educated clients on product offerings and financial services options.
- Managed cash handling and daily balancing of branch transactions.
- Collaborated with team members to improve customer service experiences.
- Guided clients through account openings and loan applications.
- Maintained compliance with banking regulations and internal policies.
- Trained new staff on operational procedures and customer service best practices.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
Senior Teller/Branch Operations Coordinator
M&T Bank
North Utica, Whitesboro, Frankfort
07.2010 - 04.2021
- Coordinated daily branch operations to ensure efficient workflow and service delivery.
- Managed scheduling for staff to optimize branch coverage and customer service.
- Assisted in training new employees on operational procedures and customer interactions.
- Maintained inventory levels for office supplies and banking materials at the branch.
- Ensured that all documents are properly filed according to company policies and procedures.
- Monitored daily branch transactions, ensuring accuracy and completeness.
- Trained new branch personnel on operational processes and procedures.
Education
Bachelor of Science - Socialogy
SUNY Oneonta
Oneonta, NY05-2022
Associate of Science - General Studies
Mohawk Valley Community College
Utica, NY05-1999
Skills
- Account management
- Loan processing
- Customer onboarding
- Compliance adherence
- Cash handling
- Customer relationship management
Timeline
Relationship Banker/Senior Relationship Banker
M&T Bank
01.2025 - Current
Universal Banker
M&T Bank
04.2021 - 12.2024
Senior Teller/Branch Operations Coordinator
M&T Bank
07.2010 - 04.2021
Bachelor of Science - Socialogy
SUNY Oneonta
Associate of Science - General Studies
Mohawk Valley Community College