Marie Leos
Glendora,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Business Operations Coordinator
Optum
Ontario , CA
05.2024 - Current
- Supervised day-to-day activities of staff members involved in the operation process.
- Provided leadership, direction and strategic planning for business unit operations.
- Monitored and evaluated performance metrics related to business operations.
- Coordinated resources across multiple departments to ensure timely completion of projects.
- Set specific goals for projects to measure progress and evaluate end results.
- Resolved customer complaints pertaining to operational issues efficiently and effectively.
Outreach Coordinator
Optum
09.2022 - 05.2024
- 100 Daily outreach to members for Annual Health Assessments.
- Pulling data reports
- Managing Grandpad program for senior members.
- Eligibility check
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Assist in meetings/events
Office Manager
Caring Family Medicine
04.2012 - 09.2020
- Incoming/outgoing phone calls
- Eligibility check
- Collected copays
- Placed referrals
- Assisted in the back office
- Rooming patients
- Vitals
- Giving patients results
- Calling in prescriptions
- Prior authorization for medication
- Arranged coverage when provided was out of office
- Medical records
- Authorization for MRI/CT-Scan through the Health Plan
Front and Back Office Medical Assistant
Dr.Force-Obrowski M.D
02.2002 - 04.2012
- Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
- Enhanced patient satisfaction by providing compassionate care and addressing their concerns during visits.
- Improved overall clinic efficiency by performing clinical duties such as taking vital signs, administering injections, and drawing blood samples.
- Contributed to a well-organized work environment by maintaining clean examination rooms and restocking supplies regularly.
Education
Certificate - Medical Assisting
Bryman College
El Monte, CASkills
- Eligibility Determination
- Capacity Building
- Continuous Improvement
- Program Management
- Community Engagement
- Database Management
- Outreach Initiatives
- Data Collection
- Creative Problem Solving
- Customer Service
- Team leadership
- Resource coordination
Skills
- Organizational Skills
- Team Leadership
- Written and Verbal Communication
Timeline
Business Operations Coordinator
Optum
05.2024 - Current
Outreach Coordinator
Optum
09.2022 - 05.2024
Office Manager
Caring Family Medicine
04.2012 - 09.2020
Front and Back Office Medical Assistant
Dr.Force-Obrowski M.D
02.2002 - 04.2012
Certificate - Medical Assisting
Bryman College