Marie Lombardo
Hollister,CA
Summary
Results-driven account management professional with expertise in customer relationship management and invoicing accuracy. Proven ability to facilitate meetings, resolve issues, and analyze data to enhance customer satisfaction.
Overview
20
20
years of professional experience
Work History
PSSC
Aetna
Fresno, CA
05.2006 - Current
- Acted as the single point of contact for internal and external customers, facilitating seamless communication and support.
- Facilitated customer meetings to review invoices and resolve issues, enhancing customer satisfaction and retention.
- Collaborate with underwriting, member services, account managers, sales, and brokerage firms.
- Guided customers on eligibility and systems including ABAT, EZLink, enrollment, Enroll, and MEA to streamline processes.
- Ensure that accurate management of Accounts Receivable.
- Familiar with Salesforce, Web CCI, LIGIT, and the Middle Market Installation Tool.
Education
Bachelor of Arts - Medical Social Work
California State University, Fresno
Fresno01-2000
Skills
- Account management
- Customer relationship management
- Invoicing accuracy
- Data analysis
- Salesforce familiarity
- Industry regulations
- Building relationships with both internal and external customers
Timeline
PSSC
Aetna
05.2006 - Current
Bachelor of Arts - Medical Social Work
California State University, Fresno