Marie Miceli
TD Bank
Jackson Twp ,NJ
26
years of professional experience
Experienced branch manager with a strong background in retail banking, team development, compliance, and daily operations. Known for coaching staff, resolving customer concerns, and driving strong service execution.
Work History
Branch Manager
5 Months- Led TD Bank branch operations and daily service execution.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform at full potential, driving branch profitability.
- Managed customer relationships, addressing concerns to enhance satisfaction.
- Oversaw cash handling, vault controls, and teller support to ensure operational integrity.
- Enforce compliance with banking policies and security procedures.
- Review branch performance reports and service trends.
- Established connections with local businesses to foster partnerships. for retail branch growth.
- Monitored financial performance of the branch on a monthly basis.
- Coach bankers on sales, service, and product knowledge.
Assistant Store Manager
18 Years 11 Months- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Supervised daily TD Bank branch operations and resolved service escalations.
- Scheduled staff coverage and adjusted workflow for branch demand.
- Monitored cash handling, vault controls, and drawer balancing processes.
- Facilitated sales conversations for deposit products and account services to enhance customer engagement.
- Enforced TD Bank compliance, security, and audit requirements.
- Developed training programs for team members on banking systems and service standards to ensure consistent service quality.
- Addressed customer complaints by actively listening and providing effective solutions. from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Conducted frequent walk-throughs and guided team members to resolve issues affecting store appearance and professionalism.
Assistant Store Manager
2 Years 8 Months- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised daily TD Bank branch operations and resolved service escalations.
- Coached tellers on customer service, accuracy, and branch procedures.
- Monitored cash handling, vault controls, and drawer balancing processes.
- Scheduled staff coverage and adjusted workflow for branch demand.
- Enforced TD Bank compliance, security, and audit requirements.
- Trained team members on banking systems and service standards.
- Assisted customers with transactions, account questions, and issue resolution.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Customer Service Representative
3 Years 8 Months- Educated customers on TD Bank products and services, tailoring solutions to meet their needs.
- Guided customers through account questions, ensuring adherence to TD Bank branch procedures.
- Processed deposits, withdrawals, and transfers through banking systems.
- Opened and updated customer accounts using TD Bank systems.
- Verified customer information while ensuring compliance with security guidelines.
Education
High School Diploma
Skills
Branch management
Cash management
Compliance monitoring
Sales management
Performance analysis
Workforce management
Retail banking
Branch operations
Timeline
Branch Manager
TD Bank
04.2026 - 09.2026Read More
Assistant Store Manager
TD Bank
04.2007 - 03.2026Read More
Assistant Store Manager
TD Bank
08.2004 - 04.2007Read More
Customer Service Representative
TD Bank NA
12.2000 - 08.2004Read More
Jackson Memorial High School
High School Diploma
Read More