Marie Montag
Killington,VT
Summary
Attentive assistant store manager offering several years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
Killington Sports
Killington, VT
06.2019 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Completed routine maintenance and repair.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Operated equipment and machinery according to safety guidelines.
- Completed day-to-day duties accurately and efficiently.
- Operated a variety of machinery and tools safely and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server/Sales Floor Manager
Moguls Resturant
Killington, VT
05.2008 - 01.2019
- Trained new employees on restaurant procedures and plating techniques.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
Deli Manager
Phat Italian
Killington, VT
06.2014 - 08.2017
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Explained goals and expectations required of trainees.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained new employees on proper food handling techniques and safety regulations.
- Distributed food to service staff for prompt delivery to customers.
- Assisted in developing marketing strategies that would increase sales in the deli department.
- Maintained accurate records of inventory and product ordering cycles.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Managed all aspects of catering operations, including planning, budgeting, and execution for events of varying sizes.
Owner/ Authorized Verizon Agent
Verizon Wireless- Cellular Services
Lancaster, VA
05.2000 - 10.2007
- Collaborated with other owners on joint ventures and shared resources.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Implemented quality assurance processes to ensure product excellence.
- Managed sales presentations to promote product and brand benefits.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Hired and trained new department managers to increase team oversight and productivity.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed daily operations of business, including hiring and training staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Some College (No Degree) - Marine Science
Coastal Carolina University
Conway, SCSkills
- Relationship building and management
- Records management
- Mentoring and coaching
- Staff supervision
- Store opening and closing
- Department oversight
- Store operations
- Stock rotations
- Sales expertise
- Workforce management
- Upselling and cross selling
- Customer relations
- Hiring and training
- Customer service and engagement
Affiliations
My husband and I have lived in Killington for the last seventeen years. We have two children and our youngest will graduate next year. I enjoy the outdoors with the seasons activities including skiing, snowboard, hiking, kayaking, and being with my family.
Accomplishments
- Through Killington I have received awards for safety, and recognition from customers for excellent services.
References
References available upon request.
Timeline
Assistant Store Manager
Killington Sports
06.2019 - Current
Deli Manager
Phat Italian
06.2014 - 08.2017
Server/Sales Floor Manager
Moguls Resturant
05.2008 - 01.2019
Owner/ Authorized Verizon Agent
Verizon Wireless- Cellular Services
05.2000 - 10.2007
Some College (No Degree) - Marine Science
Coastal Carolina University