Marie Nelson Francois
License Practical Nurse
Central Falls,RI
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Clinical Assistant
Boston Children's Hospital
Boston, MA
03.2023 - Current
- Obtained Vital signs (blood pressure, pulse, temperature, height, weight, glucose, pulse oximetry)
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Handled specimens promptly.
- Assisted patients with feeding and hygiene and perform other related duties according to the unit's specific needs.
- Transported patients, supplies, and equipment as needed.
- Identified and reported unusual findings or changes in patient condition to the Registered Nurse.
- Seat with behavioral patients
- Followed comprehensive clinical protocols to safeguard patient safety.
Medical Assistant
Cambridge Health Alliance
Somerville, MA
10.2021 - 03.2023
- Pre-chart on every patient: order labs, immunizations, and health maintenance.
- Obtained Vital signs (blood pressure, pulse, temperature, height, weight, glucose, A1c, pulse oximetry, INR)
- Performed EKG, Urine dipstick, Urine HCG, Phlebotomy, FIT test, occult stool immunoassay, Flu test, and strep test
- Obtained client medical history, medication information, symptoms, and allergies.
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Front and Back Office Medical Assistant
AFC Urgent Care
Watertown, MA
12.2019 - 06.2022
- Performed EKG, Urine dipstick, Urine HCG, Phlebotomy, Spirometry, nebulizer treatment, Flu test, and strep test, COVID test, STD screening, mono test, clean wound, suture removal, Injections and vaccines
- Answered telephone calls
- Protected patients' rights by maintaining confidentiality of medical, personal, and financial information.
- Cross-trained in front-office procedures to back up reception staff.
- Submitted insurance claims and updated patients' insurance information.
- Obtained Vital signs (blood pressure, pulse, temperature, height, weight, glucose, pulse oximetry)
- Scanned and updated patient medical record reviewed insurance information
- Cleaned and stocked rooms
- Handled the office’s copay and reports at the end of each day
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
Medical Assistant/Receptionist
Mount Auburn Hospital
Watertown, MA
02.2015 - 10.2021
- Pre-chart on every patient: order labs, immunizations, health maintenance.
- Obtained Vital signs (blood pressure, pulse, temperature, height, weight, glucose, A1c, pulse oximetry, INR)
- Performed EKG, Urine dipstick, Urine HCG, Phlebotomy, Spirometry, FIT test, occult stool immunoassay, nebulizer treatment, Flu test, and strep test
- Injections and vaccines
- Scheduled specialists and follow up appointments
- Prior authorization for medications, imagines, and home health
- Work on patient quality improvements such as: mammogram, pap smear, colonoscopy, bone density, bp monitoring, diabetes management, and opioids management
- Answered telephone calls and obtained messages as needed.
- Scanned and updated patient medical record
- Clean and stock rooms
- Ordered medical and office supplies
- Helped patient with billing/coding and Mychart IT issues
- Accounts review and assessment
Medical Assistant Coordinator
American Care
Ft. Pierce, Florida
01.2011 - 01.2015
- Demonstrated commitment to patient privacy by strictly enforcing HIPAA regulations and maintaining confidentiality in all interactions with sensitive information.
- Facilitated timely referrals to specialists by maintaining strong relationships with various healthcare providers in the community.
- Assisted in the recruitment and hiring process for new medical assistants, ensuring a strong match between candidates'' skills and clinic requirements.
- Collaborated with physicians to develop comprehensive care plans tailored to each patient''s unique needs.
- Maintained high-quality service standards by closely monitoring medical assistants'' performance and providing constructive feedback.
- Ensured compliance with regulatory requirements by staying up-to-date on healthcare policies and conducting regular audits.
- Obtained Vital signs (blood pressure, pulse, temperature, height, weight, glucose check, pulse oximetry, INR)
- Performed EKG, Holter monitor, Spirometry, Urine dipstick, Urine HCG, Nebulizer (Albuterol 0.83% and Ipratropium 0.02%) and Phlebotomy
- Gave injections and vaccines
- Dispensed medications, educate patients on how to take their medications
- Answered telephone calls
- Reviewed referrals and set specialist’s appointment for new and existing patients
- Scanned and updated patients' medical records
- Ordered office materials
Education
No Degree - Practical Nursing
New England Institute of Technology
East Greenwich, RI 03.2023 - 06.2024
No Degree - Medical Assisting
MedVAnce Institute
Stuart, FL 11.2009 - 09.2010
Skills
BLS Certification
Nursing Ethics
Catheter Care
Tracheostomy Care
Vital signs monitoring
End of life care
Critical Thinking
Team Collaboration
Health Promotion
Compassionate Care
Multitasking and Organization
Fluent in Creole, Spanish, and French
Timeline
Clinical Assistant
Boston Children's Hospital
03.2023 - Current
No Degree - Practical Nursing
New England Institute of Technology
03.2023 - 06.2024
Medical Assistant
Cambridge Health Alliance
10.2021 - 03.2023
Front and Back Office Medical Assistant
AFC Urgent Care
12.2019 - 06.2022
Medical Assistant/Receptionist
Mount Auburn Hospital
02.2015 - 10.2021
Medical Assistant Coordinator
American Care
01.2011 - 01.2015
No Degree - Medical Assisting
MedVAnce Institute
11.2009 - 09.2010