ZOEY WILSON
Aurora,CO
Summary
Experienced Patient Support Specialist with a strong background in medical coding, patient confidentiality, and electronic health record systems. Skilled in providing emotional support to patient and resolving disputes while adhering to HIPAA regulations. Adept at multitasking and problem-solving, with excellent communication and teamwork abilities with strong attention to detail and superior work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant (CCMA)
Concentra Medical Center
Denver, CO
04.2025 - 05.2026
- Obtaining & measuring vital signs, recording medical histories, preparing patients for examinations, and assisting physicians during procedures.
- Drawing blood, collecting lab samples, performing EKGs, and changing dressings/performing wound care.
- Administering medications and injections as authorized, removing stitches, and assisting with minor surgeries.
- Updating electronic health records (EHR), scheduling appointments, checking patients in/out, and managing billing/coding.
Patient Support Specialist
Zynex Medical
Englewood, CO
07.2024 - 03.2025
- Maintained up-to-date knowledge of medical coding standards for billing purposes.
- Interpreted patient needs, provided information on services, and answered questions regarding neal care Issues
- Developed strong relationships with patients while providing emotional support during difficult time
- Demonstrated proficiency in the use of electronic health record systems for documentation purposes
- Adhered to all HIPAA regulations when handling sensitive patient information
Coordinator
Texas Roadhouse Steakhouse
Aurora, CO
07.2023 - 05.2024
- Worked in the front of the house and greeted with smiles, answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Conducted regular training sessions for staff members on new software programs or processes.
- Took reservations over phone and in person.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Clerk/Cashier Team Lead
Safeway
Aurora, CO
07.2021 - 01.2023
- Kept store front end cleaned and organized.
- Maintained all courtesy no matter the circumstance.
- Got along with staff members and always followed protocol.
- Always remained calm under pressure.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
Education
Diploma/Associate of Applied Science Degree in Med - Medical Assisting
Concorde Career College
Aurora, CO06.2025
High School Diploma - undefined
Eaglecrest High School
Centennial, CO05.2023
Skills
Phlebotomy
Electrocardiograms
Taking Vitals
Managing EHR
Insurance handling
Assisting with Minor Surgeries
Communication
HIPAA
Preforming Injections
Fast learning
Customer service
CPR certification
BLS certification
Activities and Honors
- Working towards BSN
- Always willing to try something new-fashioned
- Focus on personal growth with any given opportunity
Certification
CPR
BLS
CCMA
Timeline
Certified Clinical Medical Assistant (CCMA)
Concentra Medical Center
04.2025 - 05.2026
Patient Support Specialist
Zynex Medical
07.2024 - 03.2025
Coordinator
Texas Roadhouse Steakhouse
07.2023 - 05.2024
Clerk/Cashier Team Lead
Safeway
07.2021 - 01.2023
High School Diploma - undefined
Eaglecrest High School
Diploma/Associate of Applied Science Degree in Med - Medical Assisting
Concorde Career College