Myrna Perez
Pomona,CA
Summary
Driven college student with solid background in hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Host
Red Robin
05.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Team Member
The Book Rack
01.2023 - 05.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- organized bookshelves
Team Member
Bath and Body Works, Limited Brands
11.2022 - 02.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Assisted customers in selecting merchandise best suited to needs.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted with inventory counts and stocking of merchandise.
Courtesy Clerk
Sprouts Market
05.2021 - 10.2021
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Education
Bachelor - Hostility
Cal Poly Pomona
Pomona, CA05-2027
High School Diploma -
Claremont High School
Claremont, CA06-2023
Skills
- Communication and Collaboration
- Leadership and Team Management
- Problem-Solving and Critical Thinking
- Creativity and Innovation
Timeline
Host
Red Robin
05.2023 - Current
Team Member
The Book Rack
01.2023 - 05.2023
Team Member
Bath and Body Works, Limited Brands
11.2022 - 02.2023
Courtesy Clerk
Sprouts Market
05.2021 - 10.2021
Bachelor - Hostility
Cal Poly Pomona
High School Diploma -
Claremont High School
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