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Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
TOOLS
Timeline
Generic
Nazia Bhatti
Open To Work

Nazia Bhatti

Sterling,VA

Work Preference

Job Search Status

Open to work

Desired Job Title

Product ManagerProduct OwnerProduct OwnerTechnical Product OwnerBusiness Systems Analyst

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Sterling, VA, USSt Louis, MO
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsWork from home option

Summary

Certified Product Owner with 10+ years of experience leading scrum teams in Healthcare SaaS. An effective communicator who can lead both user-based focus groups and internal development teams to create robust solutions. Expert at leveraging AI tools like Atlassian Rovo to transform internal Confluence and Jira data into actionable business requirements, significantly streamlining the product development lifecycle.

Overview

13
13
years of professional experience

Work History

Product Manager

CRISP Shared Services
Columbia, MD
03.2025 - 05.2026
  • Responsible for defining, implementing, and improving products, focusing on the full product lifecycle of Consent domain. Interacting with Health Information Exchange (HIE) organization to ideate and solution the legal regulations by each affiliate states
  • Leveraged Atlassian Rovo to synthesize organizational knowledge into Jira Discovery Ideas, automating the production of PRDs, user stories, and acceptance criteria. Reduced manual documentation time by 3 hours daily, allowing for more focus on strategic user research and stakeholder alignment.
  • Defining product strategy and direction using artifacts like personas, user stories, and product roadmaps. Gathering user feedback and leveraging it to inform feature development and product direction.
  • Managing business processes and ensuring the success of the user experience throughout the product lifecycle. Collaborating with diverse stakeholders to identify viable product features and vision.
  • Possess excellent communication skills, a strong attention to detail, and the ability to coordinate work across multiple stakeholders and development teams.
  • Experienced working in fast phase environment with almost daily request from affiliates to its development phase to delivery (go-live).
  • Managing internal and external community meetings at a high scale to align everyone together and gather feedback to enhance CRISP Shared Services products with affiliates suggestions and artifacts.
  • Led the technical product definition for complex API integrations, bridging HIE data sources with affiliate systems to automate real-time consent updates and ensure compliance across state lines.
  • Led the product transformation of Maryland SB786 (Reproductive Health Services) requirements into a tiered Consent Management Utility, implemented automated data filtering to sequester sensitive codes (e.g., behavioral health, reproductive care) while maintaining clinician access to non-protected clinical records.
  • Spearheaded the integration of a patient-facing digital health application with major EHR systems (Epic/Cerner) via HL7 FHIR APIs, expanding market reach to HIE health systems.
  • Translated complex user requirements into actionable business use cases, building dynamic Power BI dashboards that unlocked real-time performance insights for senior leadership.
  • Utilized SalesForce to view accounts and upload contractual documentations for Affiliates.
  • Led cross-functional teams to define product vision and roadmap
  • Analyzed market trends to inform product development and strategy
  • Developed user stories and acceptance criteria for agile development processes
  • Conducted stakeholder interviews to gather requirements and feedback
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.

Product Owner

Health E Systems
Tampa, FL
04.2022 - 12.2022
  • Led solution enhancements through the complete product lifecycle. Analyzed customer needs to align product roadmap and strategic goals. Leveraged business expertise with financial systems to quickly improve client satisfaction. Recognized with the HealtheSystems Quality of Performance award.
  • Bridged business needs and operations by defining requirements for diverse Enterprise Business Solutions like PBM and Clinical Services.
  • Optimized product delivery by managing full-cycle agile backlogs and guiding scrum teams to meet scope, schedule, and budget targets.
  • Managed NCCI and ISO standards in workers' comp, navigating complex legal and clinical frameworks to ensure that data flows accurately across multiple integrated systems.
  • Leveraged the Vertice Claims Portal to automate workflows and integrate real-time pharmacy data, reducing delays at the pharmacy counter for injured workers.
  • Remote
  • Led cross-functional teams to define product vision and roadmap alignment with business objectives.
  • Prioritized backlog items based on stakeholder feedback, market trends, and user needs.
  • Facilitated agile ceremonies, ensuring effective communication and collaboration among team members.
  • Analyzed performance metrics to drive product improvements and enhance user experience.

Product Owner

WellSky
Reston, VA
11.2018 - 04.2022
  • Spearheaded the development and enhancement of SaaS solutions for state agencies for healthcare and Human Services, ensuring alignment with organizational goals and client needs. Achieved 45% improvement in product adoption and increased 20% increase in client retention by introducing innovative features and addressing user pain points. Generated a 20% increase in revenue by identifying and delivering high-value features that aligned with customer needs and business goals.
  • Utilized data-driven decision-making to shape product roadmaps and ensure continuous values delivery to stakeholders and end-users. Achieved 90% alignment of delivered features with roadmap goals, ensuring clear communication of priorities with stakeholders.
  • Managed the migration of legacy Silverlight systems to NextNextGen HTML5 project as a Product Owner for five scrum teams across four countries. Managed the backlog on Jira and created UX design on Balsamic cloud.
  • Established strong rapport with clients and end-users, gathering valuable feedback to inform product development and foster long-term relationships. Managed end-to-end claims processing workflows, ensuing accurate and timely reimbursements for Medicaid and Medicare insurance services.
  • Defined and executed the product roadmap for a Value-Based Care (VBC) Suite, integrating predictive analytics into EHR workflows to help post-acute providers transition from fee-for-service to performance-based reimbursement models.
  • Streamlined project management processes for improved efficiency and timely product delivery.
  • Negotiated with vendors to secure tools and services, enhancing team productivity and product quality.
  • Translated technical requirements into user stories, bridging gap between development teams and non-technical stakeholders.
  • Facilitated cross-functional team meetings to address bottlenecks, improving overall project communication and execution.

Technical Product Owner

Blue Cross Blue Shield
Washington D.C.
01.2015 - 12.2017
  • Started and executed implementation of FEP BlueDental for Federal Employees Program. Achieved 90% satisfaction of the members and users. Owned and successfully delivered three major initiatives e-service – Financial Dashboard, e-service – Member Preferences, and e-service – Benefits Statements.
  • Led the development and implementation of technical solutions for healthcare claims processing, member portals, and provider systems, ensuring alignment with organizational objectives and compliance standards.
  • Partnered with compliance teams to ensure adherence to HIPAA and other regulatory requirements in all product releases.
  • Gathered and documented requirements for healthcare applications, ensuring alignment with business and regulatory needs on FEP BlueDental, Claims project and eServices (EOB).
  • Analyzed backend claims data (835, 837) to support system improvements and reporting accuracy.
  • Developed functional specifications and process flows to support development and testing.
  • Collaborated with teams to validate requirements and reduce rework (~20%)
  • Performed analysis of HIPAA 5010 835 and 837 (PDI) transaction sets on CGW to FEP Bridge to FEP Bridge Console.
  • Wrote Explanation of Benefits on (EOB) regarding 835 files as part of PAV project.
  • Analyzed reports from UI TRMS and DHBR interface to extract data into FEP Bridge.
  • Decomposed business and user requirements into system and software functional requirements.
  • Defined system quality and operational attributes, external interfaces, constraints, rules, and other non-functional requirements.
  • Developed system use cases that describe the system’s intended functional behavior and serve as SME.
  • Developed supplementary specifications that capture systems requirements not readily captured in use cases.
  • Extensively involved in writing technical and non-technical change summaries to perform end to end enhancement FEP Bridge and complete any discrepancies between FEP Bridge Console and FEP Direct
  • Developed and rolled out new process from inception through delivery of API products

Business Systems Analyst

MVP Healthcare
Schenectady, NY
01.2014 - 12.2014
  • Led the implementation of a new system for New York State’s Surprise Bill initiative, enabling electronic claim submissions via the MVP website to enhance transparency for members regarding their claims.
  • Spearheaded the development of a new system for the Health Benefit Exchange, streamlining report generation for MVP’s Revenue Data Management team to review and analyze financial performance.
  • Collaborated on the design review, data extraction, and reconfiguration of the Facets system, ensuring seamless integration of critical data such as paid claims for members enrolled in commercial plans across New York and Vermont. The files I worked on were Authorizations (278), Claims (837), and Explanation of Benefits (835).
  • Developed prototype of new information processing application. Facilitated collection of functional requirements from system users and preparation of business requirement documents using Rational Requisite Pro.
  • Analyzed and synthesized results from Joint Application Development (JAD), proposed alternative tasks, benefits, determined if qualitative/quantitative standards met.
  • Gathered requirements around Health Insurance Exchange (HIX) project at state and federal level including health plans platinum, gold, silver, and bronze level of coverage
  • Designed user interfaces, output systems, and manages software systems and oversees application development.
  • Extracted data from FACETS to Fair Health, Developed Data Mapping and Crosswalk documents.
  • Perform Elicitation, Analysis, and Document and Validation activities for all portfolios (Corporate projects, IT Projects, or Production Anomalies). Worked with process owner, with decision-makers and other key end-users to define solution objectives, and process impacts to produce quality Solution Requirements documentation within the defined schedule.
  • Led user acceptance testing to ensure system functionality meets business needs.
  • Collaborated with cross-functional teams to develop effective solutions and streamline processes.
  • Analyzed business requirements to identify system enhancements and optimize workflows.

Business Systems Analyst

CareSource
Dayton, OH
05.2013 - 09.2013
  • Implementation of new system for Electronic Remittance Advice/Explanation of Benefits (835) along with review design, extracting and reconfigure of Facets following data Provider Master, Paid Claim Header, Paid Claims Detail, Provider Adjustments into FSCD, ECC.
  • Proficient in using Agile Scrum methodologies, performed roles of Scrum Master following sprint/standup sessions and used Excel extensively to write user stories.
  • Used Agile Scrum methodologies, performed roles of Scrum Master following sprint/standup session. Used Excel to write user stories, analyzed the Iteration charts and reviewed defects.
  • Used elicitation techniques such as JAD Sessions and Document Analysis to gather information regarding the application from the SME and business along with the implementation partners.
  • Developed Data Mapping and Crosswalk documents.
  • Successfully used Agile/Scrum Method for gathering requirements and facilitated User Story workshops. Documented User stories and facilitated Story Point discussions to analyze the level of effort on project specifications.
  • Worked with multiple teams and coordinated with them to do various releases. Involved in forward mapping from FACETS to FSCD to create Sub Ledger.
  • Holds standing business discovery meetings with key stakeholders to align business goals with IT resources
  • Initiates and facilitates business discovery/requirements meetings with key stakeholders to align business requirements with IT resources.
  • Identified needed business improvements and determined appropriate systems required to implement solutions.
  • Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
  • Transformed data management practices, introducing advanced analytics tools that provided deeper business insights.
  • Enhanced decision-making processes by providing executives with accurate and timely reports on business performance.

Education

High School Diploma -

Soldan International Studies High School
St. Louis, MO
05-2006

Information And Computer Systems

St. Louis Community College
St. Louis, MO
06-2010

Skills

  • AI Literacy
  • Communication collaboration
  • Teamwork
  • Critical thinking
  • Time management
  • Leadership
  • Adaptability
  • Project Management
  • Deadline-oriented
  • Creative Problem Solving
  • Multi-Task Management
  • Strategic Planning
  • Execution
  • User Centered Design
  • Agile Methodologies
  • Backlog Management
  • Cross-Teams Collaboration

Accomplishments

Certified Product Management II: Pragmatic Institute – 12/2021

Certified Product Management I: Pragmatic Institute – 12/2021

Certified Scrum Product Owner (CSPO): Scrum Alliance 05/2020

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Arabic
Elementary
Urdu
Native or Bilingual
Punjabi
Native or Bilingual

TOOLS

  • Project Methodologies: SDLC, RUP, UML, Agile, Hybrid & Agile, Waterfall
  • Business Modeling Tools: Microsoft Visio, Rational Rose, HPQC ALM, MS Project
  • Platforms: Windows
  • Testing Tools: Mercury Quality Center, HPQC ALM, SQL
  • Change Management Tools: Rational Clear Quest
  • Office Tools: MS Project, MS Office, MS Visio, SharePoint
  • Version Control Systems: Rational Clear Case, GitHub
  • Database: MS SQL Server, MS Access, and Oracle
  • Technologies: Micro services, .Net Framework (Code builds on .Net Framework & Delta Script), AWS service, HIPAA and MSA (Glacier, EC2, Cloud front, Elastic Load Balancing), CI/CD Pipelines, Dark Deploy Features
  • SaaS, AWS, Azure
  • RESTful APIs
  • HL7 FHIR API
  • Rally, Jira, Miro
  • Balsamiq, Figma
  • Atlassian Rovo (AI)
  • ChatGPT (AI)
  • Claude (AI)
  • NotionAI (AI)
  • SalesForce
  • Google Analytics
  • KPI Measurement: Pendo, Microsoft Power BI

Timeline

Product Manager

CRISP Shared Services
03.2025 - 05.2026

Product Owner

Health E Systems
04.2022 - 12.2022

Product Owner

WellSky
11.2018 - 04.2022

Technical Product Owner

Blue Cross Blue Shield
01.2015 - 12.2017

Business Systems Analyst

MVP Healthcare
01.2014 - 12.2014

Business Systems Analyst

CareSource
05.2013 - 09.2013

High School Diploma -

Soldan International Studies High School

Information And Computer Systems

St. Louis Community College

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