Marie Pike
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
MEMBERSHIP MANAGER
Costco Wholesale
06.2022 - Current
- Provide excellent member service through education of different membership levels, maintain member files and confidentiality.
- Generated weekly progress reports highlighting key metrics related to employee benchmarks..
- Organized volunteer activities within the warehouse for the company reading program, warehouse giving and adopt a family.
- Conducted regular training to cross training and new employees.
- Managed all aspects of the membership database system including data entry, reporting, and troubleshooting technical issues within systems such as CRM, Workforce Central, AS400, Cadient.
- Write and conduct employee reviews, appreciations, disciplinary actions and schedules.
- Provided direct supervision and management of a staff of 10+ to ensure optimal performance and customer service quality standards.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased membership retention through effective communication strategies and personalized outreach.
LICENSED MASSAGE THERAPIST
Self Employed
04.2013 - Current
- Collaborated effectively with physical therapists and chiropractors to develop comprehensive treatment plans for patients
- Established positive relationships with clients through attentive listening skills during consultations
- Exercised strong problem solving abilities when faced with challenging situations or difficult customers
- Ensured compliance with local laws related to licensure requirements for practice as a Licensed Massage Therapist
- Developed and implemented individualized massage therapy treatments to meet clients' needs
- Managed a busy schedule while providing high quality customer service in a professional manner.
PRIMARY WESTERN MASSAGE INSTRUCTOR
East West Healing Arts
06.2016 - 08.2022
- Instructed classes in Swedish Massage, Deep Tissue Massage, Myofascial Release and Craniosacral techniques
- Created and implemented lesson plans to teach massage therapy
- Developed comprehensive massage therapy training program for new students, emphasizing proper technique and safety protocols
- Maintained records of student attendance, grades and evaluations
- Demonstrated massage techniques to students and provided feedback on their performance
- Prepared course materials, such as syllabi, homework assignments, and handouts.
Education
DOCTOR OF PSYCHOLOGY (D.PSY.) IN APPLIED PSYCHOLOGY -
Northland College
Ashland, WILICENSED MASSAGE THERAPIST IN MASSAGE AND BODYWORK -
East West Healing Arts Institute
Madison, WI04.2013
Skills
- General Ledger
- Performance Appraisal
- Corporate Social Responsibility
- Technical Analysis
- Cash Handling
- Training Programs
- Train Employees
- Coordination and Collaboration
- Performance Tracking and Evaluations
- Problem Resolution
- Staff Management
- Scheduling and Coordinating
Certification
- Licensed Massage Therapist - 04/01/2013 to present
Timeline
MEMBERSHIP MANAGER
Costco Wholesale
06.2022 - Current
PRIMARY WESTERN MASSAGE INSTRUCTOR
East West Healing Arts
06.2016 - 08.2022
LICENSED MASSAGE THERAPIST
Self Employed
04.2013 - Current
DOCTOR OF PSYCHOLOGY (D.PSY.) IN APPLIED PSYCHOLOGY -
Northland College
LICENSED MASSAGE THERAPIST IN MASSAGE AND BODYWORK -
East West Healing Arts Institute