Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marie Pike

Edgerton,WI

Summary

Enthusiastic Volunteer Coordinator highly effective at establishing structure, defining roles and filling positions. Decisive leader knowledgeable about customer service operational needs and standard practices. Offering excellent planning, problem solving and organizational abilities. Able to manage multiple departments, with multiple employees, while maintaining a compassionate and supportive work environment for all employees and customers.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Volunteer Coordinator

UPH - Meriter
04.2024 - Current
  • Interview and setup/train new volunteers on volunteer program goals and objectives.
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
  • Identify and match volunteers with appropriate roles .
  • Collaborated with other departments to maximize impact of volunteer efforts.
  • Managed and tracked volunteer hours and progress to support accurate documentation.
  • Improved volunteer program by creating new data sheets to shorten the onboarding process and prevent time wasted.
  • Coordinate and manage hospital blood drive.
  • Maintain and track volunteer hours for remote locations and volunteers.
  • Create new packets, training material and checklists for hospital departments and new volunteers.

Membership Manager

Costco Wholesale Corp
06.2022 - 04.2024
  • Provided excellent member service through education of different membership levels, maintain member files and confidentiality.
  • generated weekly progress reports highlighting key metrics related to employee benchmarks
  • Cash handling and employee maintenance of cash drawers and loans
  • Conducted regular training to new employees and cross training of current employees.
  • Managed all aspects of membership database system including data entry, reporting and troubleshooting technical issues within systems such as CRM, Cadient, Workforce, AS400.
  • Write and conduct employee reviews, appreciations and disciplinary actions and schedules.
  • Supervised other departments simultaneously while running front end board.
  • provided direct supervision of a staff of 30+ to ensure optimal performance and customer service quality standards.

Licensed Massage Therapist

Self Employed
05.2013 - 10.2022
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Worked with clients to ascertain medical history, potential issues, and areas needing support.
  • Researched new massage techniques and treatments.
  • Performed sanitization tasks to keep massage environment clean and safe.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Provided treatment for medical conditions and injuries through therapeutic massage.

Massage Instructor & Student Clinic Director

East West Healing Arts
06.2016 - 08.2022
  • Scheduled, organized and graded students in massage medical facility.
  • Maintained client files and confidentiality.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Promoted classroom safety, collaboration, and best practices.
  • developed comprehensive massage therapy training program for new students, emphasizing proper technique and safety protocols.


Education

Cognitive Psychology

Northland College
Ashland, WI

Massage Therapy & Traditional Chinese Medicine

East West Healing Arts Institute
Madison, WI
02-2013

Skills

  • Customer relations
  • Hiring & Placement
  • Relationship Building
  • Multi-tasking
  • Adaptable
  • Empathetic & Compassionate
  • Problem Solver
  • Organizer
  • Cash Handling

Certification

Licensed Massage Therapist, Nationally Accredited

Timeline

Volunteer Coordinator

UPH - Meriter
04.2024 - Current

Membership Manager

Costco Wholesale Corp
06.2022 - 04.2024

Massage Instructor & Student Clinic Director

East West Healing Arts
06.2016 - 08.2022

Licensed Massage Therapist

Self Employed
05.2013 - 10.2022

Cognitive Psychology

Northland College

Massage Therapy & Traditional Chinese Medicine

East West Healing Arts Institute

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Marie Pike