Marie Pranger
Murrieta,CA
Summary
Dedicated hotel general manager with 18 years of experience in hospitality leadership, delivering exceptional guest service while maintaining operational excellence. Proven expertise in budget management, team development, and strategic purchasing. A strong, hands-on leader with a commitment to integrity, efficiency, and performance, consistently exceeding expectations and fostering a high standard of quality across all departments.
Overview
22
22
years of professional experience
Work History
Director of Purchasing
Advance Management and Investments
Temecula, CA
12.2022 - Current
- Oversee procurement operations across multiple properties, ensuring efficient and cost-effective purchasing strategies
- Develop vendor partnerships to improve quality, reduce costs, and ensure timely delivery of goods and services
- Analyze purchasing data and forecast needs to align with budget and operational goals
- Implement standardized inventory systems to reduce waste and improve tracking accuracy
- Monitor compliance and execute cost-saving initiatives across departments
General Manager (GM)
Springhill Suites by Marriott
Temecula, CA
06.2013 - Current
- Lead all aspects of hotel operations, ensuring exceptional guest experiences and team performance
- Manage P&L statements, control labor costs, and drive revenue growth through strategic planning
- Direct daily operations, enforce policy compliance, and oversee human resources and payroll functions
- Conduct regular audits and property inspections to uphold brand and safety standards
- Hire, train, and coach staff, maintaining high team morale and service excellence
General Manager (GM)
Springhill Suites by Marriott
Hesperia, CA
12.2010 - 06.2013
- Managed hotel operations with focus on guest satisfaction and associate development
- Maintained budget compliance and monitored key performance metrics
- Conducted hiring, onboarding, and performance reviews
- Oversaw purchasing, inventory control, and quality assurance initiatives
Front Desk Manager
Springhill Suites by Marriott
Hesperia, CA
12.2007 - 12.2010
- Supervised front desk operations and ensured seamless guest check-in/check-out processes
- Conducted training and scheduling for front office staff
- Handled VIP reservations, up-selling, and guest satisfaction initiatives
- Ensured compliance with financial, safety, and operational procedures
Front Desk Clerk
Hawthorn Suites
Victorville, CA
03.2005 - 12.2007
- Assisted guests with check-in/out, resolved issues, and ensured a positive stay
- Processed payments and managed reservations using hotel management software
- Maintained a high standard of hospitality and professionalism
Front Desk Clerk
Comfort Suites
Victorville, CA
02.2003 - 03.2005
- Greeted and registered guests, managed bookings, and addressed inquiries
- Collaborated with housekeeping and maintenance to ensure room readiness
- Promoted hotel amenities and services to guests
Education
High School Diploma - undefined
Victor Valley High School
06.2006
Skills
- Leadership & Team Building
- Purchasing & Inventory Control
- Revenue Management & Budgeting
- Payroll, HR, & Training
- Guest Services & Conflict Resolution
- FOSSE, Microsoft Office, Excel, Word
- Accounts Payable/Receivable, General Ledger
- Strategic Forecasting & Vendor Management
Timeline
Director of Purchasing
Advance Management and Investments
12.2022 - Current
General Manager (GM)
Springhill Suites by Marriott
06.2013 - Current
General Manager (GM)
Springhill Suites by Marriott
12.2010 - 06.2013
Front Desk Manager
Springhill Suites by Marriott
12.2007 - 12.2010
Front Desk Clerk
Hawthorn Suites
03.2005 - 12.2007
Front Desk Clerk
Comfort Suites
02.2003 - 03.2005
High School Diploma - undefined
Victor Valley High School