Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Marie Rene Pierre

Miami

Summary

Communicative customer service, license agent, and professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Population Health

Jackson Health System
Miami
10.2023 - Current
  • Monitored progress toward established performance goals for key indicators related to population health outcomes.
  • Participated in interdisciplinary teams focused on improving population health outcomes.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Provided referrals to appropriate health care providers or other community resources.

Insurance Agent

Convey Health Solutions
01.2014 - 06.2023
  • Update account information such as billing options and changes of address or phone numbers.
  • Educate beneficiaries on how the plan works including benefits, cost sharing and levels of coverage.
  • Conform with and abide by all regulations, policies, work procedures and instructions.
  • Respond promptly when returning telephone calls and replying to correspondence and faxes.

Agent/ Workforce Management

Connection Point
01.2017 - 12.2022
  • Company Overview: Insurance
  • Scheduling and monitoring agents.
  • Time management and updates.
  • Educate beneficiaries on how the plan works including benefits and levels of coverage.
  • Monitor each agent's daily performance.
  • Insurance

Store Manager

ACE Cash Express Inc.
Miami
02.2014 - 11.2019
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.

Education

Bachelor of Science - Social Work

Florida International University
Miami
12.2018

Associate in Art -

Miami Dade College
Miami, FL
12.2015

Skills

  • Time management
  • Active listening skills
  • Customer service
  • Sales strategies
  • Client education
  • Team building
  • Performance monitoring
  • Product knowledge
  • Problem solving
  • Lead development
  • Insurance sales
  • Conflict resolution
  • Revenue generation

Certification

  • CPR Certification
  • Health Insurance License
  • First Aid Certification

Personal Information

Willing To Relocate: Anywhere

Timeline

Population Health

Jackson Health System
10.2023 - Current

Agent/ Workforce Management

Connection Point
01.2017 - 12.2022

Store Manager

ACE Cash Express Inc.
02.2014 - 11.2019

Insurance Agent

Convey Health Solutions
01.2014 - 06.2023

Bachelor of Science - Social Work

Florida International University

Associate in Art -

Miami Dade College

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