Brittnee Brooks
Horton
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
15
15
years of professional experience
Work History
Coor-Population Health
Henry Ford Hospital
Detroit
05.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Medical Assistant
Henry Ford Hospital
Spring Arbor
07.2023 - 05.2025
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient flow efficiently.
- Prepared examination rooms and maintained medical equipment cleanliness.
- Educated patients on treatment plans and health maintenance.
- Collected vital signs and documented patient information accurately.
- Supported clinical staff in administrative tasks and communication.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Medical Assistant Intern
Henry Ford Hospital
Spring Arbor
04.2023 - 07.2023
- Managed electronic health records using hospital software systems.
- Prepared examination rooms and ensured cleanliness and organization.
- Provided patient education on treatments and medications as directed.
- Provided administrative support to the medical staff, such as filing paperwork, answering phones and greeting visitors.
- Supported the clinical team in delivering quality patient care through efficient workflow processes.
- Collected specimens for lab testing and performed basic laboratory tests under supervision of physician or medical technologist.
- Performed patient intake duties, including taking vital signs and medical histories.
- Prepared examination rooms with necessary instruments and supplies.
- Ensured HIPAA compliance by maintaining confidentiality of patient information.
- Assisted physicians with examinations and procedures.
- Administered injections or medications as prescribed by a physician or nurse practitioner.
- Managed inventory of medical supplies and equipment; ordered new items when needed.
- Ordered laboratory tests and scheduled appointments for patients.
- Provided emotional support to families dealing with illnesses or disabilities.
Line Cook
Firekeepers Casino
Battle Creek
05.2011 - 08.2022
- Prepared high-quality dishes following standard recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Collaborated with team members to ensure timely meal service during peak hours.
- Operated kitchen equipment, including grills, ovens, and fryers, with precision.
- Assisted in inventory management by tracking ingredient supplies and freshness.
- Followed food safety protocols to ensure compliance with health regulations.
- Trained junior cooks on cooking techniques and kitchen procedures effectively.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Performed basic knife skills such as dicing onions or slicing meats.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
Education
Medical Assiasnt -
Ross Medical Education Center
Jackson, MI06-2023
Skills
- Electronic health records
- Appointment scheduling
- Clinical support
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Patient education
- Calm under pressure
- Organization and time management
Timeline
Coor-Population Health
Henry Ford Hospital
05.2025 - Current
Medical Assistant
Henry Ford Hospital
07.2023 - 05.2025
Medical Assistant Intern
Henry Ford Hospital
04.2023 - 07.2023
Line Cook
Firekeepers Casino
05.2011 - 08.2022
Medical Assiasnt -
Ross Medical Education Center