Shivani Patel
Medical Assistant & Population Health Associate
South Plainfield,NJ
Summary
Enthusiastic Medical Assistant and Population Health Specialist motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Population Health Associate
Hackensack Meridian Health
Edison, NJ
03.2023 - Current
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Evaluated patient histories and medical records for accuracy and completeness.
- Maintained accurate patient charts and medical records.
- Instructed patients in at-home care and continued treatments.
- Outreach to patients by phone call interaction or by letter to close gaps in care by encouraging them to get preventative cancer screenings and diabetic exams in a timely manner.
- Medication Reconciliation
- Reaching out to patients and scheduling them if they have had a recent surgery, ED visit, or an inpatient hospital visit and ensuring that they visit their primary care physician within the 2 weeks after discharge for a post hospital follow-up.
- Ensuring the physicians are provided with the proper reason of diagnoses and medical records when patients are coming in for a post surgery or post hospital follow-up.
- Called patients post-procedure to inquire about status, recovery and questions.
- Triaged patients in office or by phone to assess severity of conditions.
- Monitored patient vital signs, lab results and other indicators of health.
- Advised patients and families on health topics pertinent to care and treatment.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Interacting and communicating daily with other population health coordinators, nurses, as well as physicians located at all clinic based settings and hospitals.
Medical Assistant
Hackensack Meridian Health
Edison, NJ
01.2020 - Current
- Assist Internal Medicine Physicians, Cardiologist, and Hematologist-Oncologist.
- Obtained client medical history, medication information, symptoms, and allergies.
- Taught patients about medications, procedures, and care plan instructions.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared and administered medications and vaccines to patients.
- Completed EKGs and other tests based on patient presentation in office.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Familiar with the EPIC system used to schedule appointments and to communicate with physicians including patients.
- Interacting with pharmacists for medication refills and to discuss doses or directions related to drugs a patient is taking to ensure medication errors.
- Refilling medications through the EPIC system or calling in controlled substances through the provider voicemail systems with pharmacies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Called and faxed pharmacies to submit prescriptions and refills.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Recreation Aid
Arista Care Cedar Oaks
South Plainfield, NJ
04.2011 - 02.2020
- Worked on the dementia unit and long term unit
- Set up and broke down equipment and supplies used in activities, focusing on safe handling and storing.
- Led activity programs for groups of up to 20, providing motivation and guidance to participants.
- Collected and analyzed participant feedback to inform program improvements.
- Facilitated interaction in programs by engaging with participants individually to provide encouragement and guidance.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Maintained order among participants and spectators to enforce conduct rules conformance.
- Discussed safety and maintenance concerns with supervisor for remediation.
- Monitored participation in recreational activities to provide assistance to participants.
- Logging in activities residents have done throughout the day into the Aristacare system.
- Taking into account what activities each individual residents enjoys and listing their hobbies on their charts.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Assisted in preparing recreational materials and supplies for each activity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Ordered and maintained all recreational equipment.
- Transported and escorted program participants to and from activities and on field trips.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Trained staff members on conducting events and following safety procedures.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Assisted in recruitment and hiring of new recreation staff.
- Kept athletic and games equipment and facilities organized and maintained.
- Collaborated with other recreation staff in developing new recreational activities.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Education
Bachelor of Science - Biology
Kean University
Union, NJ 05.2001 -
Phlebotomy
Param Institute
Iselin, NJ 05.2001 -
Certificate - Pharmacolovigilance Certification
MediPharm Solutions
Somerset, NJ 05.2001 -
Associate of Science - Biology
Middlesex County College
Edison, NJ 05.2001 -
Skills
Research Abilities
Data Entry
Customer Assistance
Patient education
Patient services
Monitoring patient progress
Simple dressings
Assisting with physical exams
Phlebotomy
Electronic health records
Patient-focused care
Dementia and Alzheimer's knowledge
Critical Thinking
Flexible and Adaptable
Excellent Communication
First Aid/CPR
Decision-Making
Clerical Support
PPE Compliance
Basic Excel Sheet Skills
Basic Microsoft Word Skills
Certification
Advanced Drug Safety Pharmacovigilance
Timeline
Advanced Drug Safety Pharmacovigilance
08-2023
Population Health Associate
Hackensack Meridian Health
03.2023 - Current
PT - Phlebotomy Technician
10-2022
Basic Life Support
08-2022
Medical Assistant
Hackensack Meridian Health
01.2020 - Current
Recreation Aid
Arista Care Cedar Oaks
04.2011 - 02.2020
Bachelor of Science - Biology
Kean University
05.2001 -
Phlebotomy
Param Institute
05.2001 -
Certificate - Pharmacolovigilance Certification
MediPharm Solutions
05.2001 -
Associate of Science - Biology
Middlesex County College
05.2001 -