Marie Rivera
Central Islip,NY
Summary
Dynamic Closing Expert with a proven track record at Target, adept in cash management and customer service. Recognized for enhancing transaction accuracy and streamlining processes, while fostering teamwork and collaboration. Skilled in problem-solving and relationship management, consistently delivering exceptional results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Closing Expert
Target
Central Islip, NY
10.2020 - Current
- Processed customer transactions efficiently, ensuring accurate payment and receipt handling.
- Assisted in training new team members on closing procedures and cash management systems.
- Managed inventory levels during closing shifts, reducing discrepancies through effective organization.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Implemented best practices for cash drawer reconciliation, improving accuracy in financial reporting.
- Coordinated with team members to ensure timely store closing operations and compliance with policies.
- Led initiatives to streamline closing processes, resulting in improved efficiency and reduced downtime.
- Managed multiple concurrent transactions while maintaining attention to detail, ensuring all timelines were met without sacrificing accuracy or customer satisfaction levels.
Gatehouse Associate
Marriott Residence Inn
Central Islip, NY
09.2014 - 10.2019
- Assisted guests with check-in and check-out processes, ensuring smooth transitions and high satisfaction levels.
- Managed room reservations using property management systems, optimizing occupancy rates and minimizing errors.
- Provided support in maintaining cleanliness and organization of common areas, enhancing guest experiences.
- Collaborated with team members to address guest inquiries promptly, fostering positive interactions and relationships.
- Executed daily inventory checks for supplies, ensuring availability for operations and preventing shortages.
- Resolved guest complaints efficiently by employing conflict resolution skills, maintaining high standards of guest relations.
- Trained new staff on hotel policies and procedures, contributing to a cohesive team environment and service consistency.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
Baker
Stop and Shop Supermarkets
Central Islip, NY
06.2012 - 10.2013
- Prepared a variety of baked goods following standardized recipes.
- Operated ovens and mixers, ensuring proper temperature settings.
- Maintained cleanliness and organization of the baking area.
- Assisted in inventory management, tracking ingredient usage efficiently.
- Collaborated with team members to streamline production processes.
- Conducted quality checks on finished products for consistency and taste.
- Trained junior staff in baking techniques and safety protocols.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Maintained accurate inventory of baking supplies and ingredients.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Trained and supervised new employees on bakery operations and procedures.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Created appealing displays to showcase products in bakery.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Improved energy efficiency in bakery by optimizing equipment use and reducing unnecessary power consumption.
- Streamlined baking processes, reducing preparation time without compromising quality of baked goods.
- Adapted baking techniques for special dietary needs, expanding customer base to include those with dietary restrictions.
- Customized cake designs according to customer requests, increasing satisfaction and repeat business.
- Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
Education
Associate of Arts - Pastry Arts
NYIT
Central Islip, NYSkills
- Deadline oriented
- Document review
- Compliance awareness
- Loan processing
- Closing expertise
- Data collection
- Relationship management
- Closing techniques
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
Timeline
Closing Expert
Target
10.2020 - Current
Gatehouse Associate
Marriott Residence Inn
09.2014 - 10.2019
Baker
Stop and Shop Supermarkets
06.2012 - 10.2013
Associate of Arts - Pastry Arts
NYIT